Our commitment
Liverpool Mutual Homes serves a diverse range of communities and we value the diversity of both our staff and our customers.
We are fully committed to the promotion of equality of opportunity and community cohesion, along with the elimination of unfair and unlawful discrimination wherever we find it.
In our Corporate Plan we have nine focuses, one of which is diversity. This sets out our commitment to ensuring that equality and diversity is at the heart of all our activities. We want to be viewed as an inclusive organisation by all customers, staff and partners that we work with.
LMH has an Equality and Diversity strategy and an action plan that set out how we will work to improve equality of opportunity for all our customers and staff. We monitor our own performance and are working hard to ensure that all groups are represented and fairly treated.
Our Customer Involvement strategy ensures that all customers have the opportunity to influence our services. We have started profiling all our tenants, leaseholders, staff and Board members to ensure that we can tailor our services to meet their diverse needs, including preferred communication methods and any accessibility needs.
We also have a dedicated Customer Equalities Manager and a Board Champion who works with LMH to ensure that nobody is discriminated against for any reason, including their:
- Ethnicity
- Disability
- Gender
- Transgender status
- Age
- Religion or faith
- Sexuality
- Marital status
LMH wants to embed equality and diversity throughout the culture of the organisation and one of our immediate priorities is to implement a comprehensive training programme for all staff, partners and residents’ groups.
Our Equality and Diversity action plan is constantly reviewed and updated and progress will be communicated to all our customers via our website and newsletters.
Download the free Acrobat PDF reader
