Our commitment
Liverpool Mutual Homes serves a diverse range of communities and we value the diversity of both our staff and our customers.
We are fully committed to the promotion of equality of opportunity, along with the elimination of unfair and unlawful discrimination wherever we find it.
In our Corporate Plan we have nine focuses, one of which is diversity. This sets out our commitment to ensuring that equality and diversity is at the heart of all our activities. We want to be viewed as an inclusive organisation by all customers, staff and partners that we work with.
LMH has a new Single Equality Scheme that sets out how we will work to improve equality of opportunity for all our customers and staff. We monitor our own performance and are working hard with our partners to ensure that all groups in the city are represented and fairly treated.
Our Customer Involvement Strategy ensures that all customers have the opportunity to influence our services. We profile all our tenants, leaseholders, staff and Board members to ensure that we can see who is accessing our services. We also use this information to tailor our services to meet our customers' diverse needs, including preferred communication methods and any accessibility needs.
We have a dedicated Customer Equalities Manager and a Board Champion who works with LMH to ensure that nobody is discriminated against for any reason, including:
- Race
- Disability
- Sex
- Gender reassignment
- Age
- Religion or faith
- Sexual orientation
- Marriage and civil partnership
- Pregnancy and maternity
Our Single Equality Scheme lasts from 2010-2013 will be constantly reviewed by our Customer Equalities Group and "Your Voice", our staff equality and diversity group. Progress will be communicated to all our customers and staff via our website and newsletters.
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