How do you get permission to exchange?
If you have found someone you want to exchange with, both of you should fill in one of our exchange forms. These forms are available from all our neighbourhood housing offices.
Tenants of other housing associations, private landlords or local councils will have to contact their landlords to find out what to do.
We will normally visit you and the person you want to exchange with at home within five days of receiving your application. The purpose of the visit is to check family details and the condition of the property. We may refuse permission to carry out the exchange if you have broken any of the terms of your tenancy agreement. We will also check that your rent is up to date and collect any other relevant information before we give you our decision.
Note
We have 42 days to make a decision about your application. If we do not give you a decision in that time you can apply to the courts to force us to give you a decision. You must not go ahead with the exchange without our permission.
If you have a temporary tenancy or an introductory tenancy granted under the terms of the Housing Act 1996, you do not have the right to exchange.
