FAQs
So how does the scheme work?
AIM is Liverpool Mutual Home’s employee and customer suggestion scheme that rewards your ideas big or small.
Each suggestion will initially be considered by Business Support who will assess whether it qualifies for an Encouragement Award or Do it Now! They may also contact you to find out more about your suggestion.
All ideas would remain anonymous and assessed against set criteria to ensure decisions are fair.
Submitting your idea could not be easier! You can submit your idea right now by completing our online suggestion form.
Who can enter?
Any LMH tenant or employee, you can also send us your idea on your own or collectively by a Team or a Tenants Group.
How do I submit an idea?
There are many ways for you to submit your idea, why don’t you:
- Complete our online suggestion form
- Email us at aim@liverpoolmh.co.uk
- Use the Suggestion Box in all our reception areas
- Complete a hard copy form and post it into us
- Simply just ask! You can ring us on 0800 678 1894
How many times can we enter?
The more the merrier, all ideas matter so send them in!
What makes a good idea?
That’s up to you but it could provide us with some immediate or lasting benefit for us or our customers.
What happens to ideas sent in?
- Every idea will be read by Business Support and if we can’t go ahead with it we will tell you why.
- If we feel your idea is worth pursuing, it will logged and you will receive a unique reference number.
- You will be advised which category your idea has been entered into for example; 'Encouragement Award', 'Do it now' or 'VFM'.
- We will provide you with up to date information on the progress of your idea.
- If your idea has been categorised for an 'Encouragement Award' or 'Do it Now' you will be informed and arrangements made to process your reward.
- We will always aim to get back in touch with you direct, to let you know whether your idea is going ahead or not, or if it's something we are already doing.
Will I be involved in putting my own ideas into practice?
We will always try to involve you wherever we can with implementing your idea. The AIM Operations group will consider your idea and we will get in touch with you once its been assessed. If you want to be involved, let us know when you send your idea in.
Who decides whether my idea can be used?
The AIM Operations group will appoint a Leadership Team Sponsor who will take responsibility for monitoring the progress of your idea once it has been allocated to the relevant manager for development and implementation.
How will we know who wins?
Business Support will keep in contact with the individual or team who submitted the idea you will also be able to track of its progress via the intranet. They will also promote and celebrate all successful ideas using the Tenants Newsletter, website, intranet, notice boards.
