Focus on Improvement
We are proud to be a tenant-led organisation and every aspect of our operation needs to reflect this. Building on the promises made at transfer we have an ongoing commitment to develop and improve services that are centred on the needs of our customers. This will include a systematic review of all key services, leading to a structured improvement programme, supported by benchmarking and rigorous and regular evaluation of our performance.
Champions
Board Champion: Sue Goodman
Executive Champion: Steve Coffey, Chief Executive
How are we performing?
Listed below are our Year 1 targets and how we performed against them:
- Develop and agree a medium term Best Value Review programme in consultation with residents and Customers (target met)
- Develop an ICT Strategy following a review of this and all other Service Level Agreements (target met)
- Develop a robust Performance Management Framework for LMH based upon an organisational culture of Delivery and supported by clear benchmarking (target met)
- Carry out a baseline assessment of services (target met)
- Carry out a fundamental Best Value Reviews of both Sheltered Housing and Repairs in consultation with residents and Customers (target met)
- Develop a Comprehensive Service Improvement Strategy (target met)
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