Liverpool Mutual Homes | Performance | Focus on Communities and

Focus on Communities and Customers

Applying the Social Dividend to address deprivation, promote inclusion and support customers and communities

Board Champion: Will Roby
Executive Champion: Angela Forshaw, Director of Housing and Customer Services

Realign LMH services to improve capacity in delivering neighbourhood Support and Intervention
Plans that address customer priorities;
Develop an Environmental Improvement Programme
which incorporates broader community opportunities;
Introduce new ground maintenance and
communal cleaning regimes which reflect high
customer expectations;
Review the LMH tenancy agreement in light of
social housing legislation changes;
Further develop LMH TV to support inclusion
and involvement;
Create “Sheltered Hubs” and further develop
support services for vulnerable people;
Deliver a calendar of events to generate
community spirit, civic pride and tangible
engagement opportunities;
Create new apprenticeships and continue to work
with partner agencies to improve employment and
training opportunities for our customers; and
Develop a Financial Inclusion Strategy.