Focus on Viability and Strength
Creating a Social Dividend through the efficient and effective management of assets and delivery of services
Champions
Board Champion: Mike Harden
Executive Champion: Peter Fieldsend, Director of Corporate Services
Goals and Aspirations: 2011/12
- Outperform the 2011/12 budget whilst meeting customer expectations;
- Embed value for money throughout the organisation by delivering the Value for Money Improvement Plan and efficiency targets;
- Embed risk management by delivering the Risk Improvement Plan;
- Deliver all internal audit recommendations;
- Apply for and achieve ISO14001 accreditation;
- Ensure full compliance with TSA standards including the establishment of a tenant scrutiny panel;
- Deliver and embed the Single Equality Scheme to all LMH customers and partners;
- Review the composition of the LMH Board and membership;
- Develop and implement LMH’s Customer Insight Strategy;
- Deliver Investors In People assessment recommendations and secure gold award status;
- Carry out the Best Companies staff survey and achieve “top 100” status;
- Meet all 2011/12 Stock Transfer promises;
- Deliver 2011/12 objectives within LMH’s Information and Communication Technology Strategy; and
- Full participation in the Investment Property Databank (IPD) pilot project leading to the creation of a social housing property index.
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