Customer leaflets
Here is where you will find all the information and advice leaflets that we produce to help and guide customers with the most common issues and concerns.
- A guide to setting up a Tenants and Residents Association (PDF: 208KB)
- Aids and Adaptations (PDF: 648KB)
- Complaints and compliments (PDF: 544KB)
- Equality and Diversity Policy (PDF: 486KB)
- Exchanges (PDF: 569KB)
- Furnished tenancies (PDF: 610KB)
- Gas Safety (PDF: 548KB)
- Get Involved (PDF: 636KB)
- Improvement programme brochure (PDF: 3MB)
- Improvement Programme Schedule (PDF: 116KB)
- Information leaflet for housing applicants (PDF: 750KB)
- Lettable Standards (PDF: 830KB)
- LMH Connect - Get Connected (PDF: 908KB)
- LMH TV (PDF: 798KB)
- Moving in to your new home (PDF: 587KB)
- Moving Out (PDF: 548KB)
- Paying your rent (PDF: 546KB)
- Rent setting (PDF: 567KB)
- Repairs and your tenancy (PDF: 723KB)
- Reporting anti social behaviour (PDF: 765KB)
- Reporting domestic abuse and violence (PDF: 548KB)
- Reporting harassment and hate crimes (PDF: 724KB)
- Safe and clean environment (PDF: 528KB)
- Shareholder application form (PDF: 164KB)
- Shareholder certified rules (PDF: 1.4MB)
- Shareholder information pack (PDF: 147KB)
- Sheltered Housing Service (PDF: 274KB)
- Single Equality Scheme (PDF: 677KB)
- Tenants living in flats (PDF: 598KB)
- Using water safely (PDF: 676KB)
- Value for money (PDF: 624KB)
- Westminster Estate Neighbourhood agreement (PDF: 1.8MB)
- Aids and Adaptations leaflet (PDF: 648KB)
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