Customer leaflets
Here is where you will find all the information and advice leaflets that we produce to help and guide customers with the most common issues and concerns.
- A guide to setting up a Tenants and Residents Association (PDF: 208KB)
- A safe and clean environment (PDF: 410KB)
- Annual gas safety check and servicing (PDF: 330KB)
- Complaints and Compliments (PDF: 1MB)
- Equality and Diversity leaflet (PDF: 384KB)
- Equality and Diversity policy (PDF: 156KB)
- Exchanges (PDF: 462KB)
- Get involved and have your say (PDF: 312KB)
- Improvement Programme Schedule (PDF: 116KB)
- Lettable Standards (PDF: 1.1MB)
- Moving in to your new home (PDF: 334KB)
- Moving out of your home (PDF: 375KB)
- Paying your rent (PDF: 523KB)
- Rent Setting (PDF: 1.9MB)
- Repairs and your tenancy (PDF: 659KB)
- Reporting anti-social behaviour (PDF: 560KB)
- Reporting domestic abuse and violence (PDF: 376KB)
- Reporting harassment (PDF: 592KB)
- Shareholder application form (PDF: 164KB)
- Shareholder certified rules (PDF: 1.4MB)
- Shareholder information pack (PDF: 147KB)
- Sheltered Housing Service (PDF: 274KB)
- Tenants living in flats (PDF: 392KB)
- The digital TV switchover what you need to know (PDF: 600KB)
- Improvement Plan (PDF: 2.3MB)
- LMH Customer Charter (PDF: 712KB)
- A guide to lettable standards (PDF: 1.2MB)
- Furnished tenancies (PDF: 570KB)
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