Policy documents
On this page you can access all our key policies. These are the important control documents that summarise how we do business, our operating standards and the procedures we follow.
- Allocation Policy (PDF: 730KB)
- Allocation Policy Document (PDF: 730KB)
- Anti-social behaviour policy: statement of intent (PDF: 175KB)
- Anti-social behaviour: witness support policy (PDF: 163KB)
- Complaints and Compliments Policy (DOCX: 377KB)
- Customer Involvement Statement 2011/2012 (DOCX: 21KB)
- Equality and Diversity Policy (PDF: 486KB)
- LMH and HMS Environmental Policy (PDF: 2.1MB)
- LMH Customer Charter (PDF: 555KB)
- Local Letting Procedure (DOC: 215KB)
- Single Equality Scheme (PDF: 986KB)
- Customer Charter summary (PDF: 722KB)
- Asset Management Strategy (DOC: 43.6MB)
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