Policy documents
On this page you can access all our key policies. These are the important control documents that summarise how we do business, our operating standards and the procedures we follow.
- Anti-social behaviour policy: statement of intent (PDF: 175KB)
- Anti-social behaviour: witness support policy (PDF: 163KB)
- Customer Involvement Statement (PDF: 633KB)
- Equality and Diversity policy (PDF: 156KB)
- Equality and Diversity strategy (PDF: 381KB)
- Customer Charter (PDF: 1.2MB)
- Customer Charter summary (PDF: 722KB)
- Asset Management Strategy (DOC: 43.6MB)
Download the free Acrobat PDF reader
