How we tackle it
Our promise to you
We guarantee that:
- We will treat your complaint seriously and investigate it fully
- We will support you throughout the process
- A Neighbourhood Housing Officer (NHO) or Safer Estates Officer (SEO) will contact you within three working days, or one working day if the case is serious, to arrange a telephone or face-to-face interview
- Your interview will be within five working days of your initial complaint
- We will record full details of the problem and explain how we can resolve it
- We will discuss a range of options with you and agree an action plan to help resolve your complaint
We work closely with the police to reduce incidence of nuisance and anti-social behaviour in our neighbourhoods. We encourage residents to report all criminal activity to LMH and the police so that we can work together to deal effectively with problems.
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