How repairs get done
Our repairs promise
We aim to provide an efficient day-today repairs service that is responsive to residents’ needs.
We will make sure that homes are structurally sound and weatherproof, with hot water and heating. (The law requires us to keep all homes in a decent state of repair.)
We will carry out repairs to our properties as required.
We will prioritise repairs for vulnerable, elderly or disabled people and for those living in supported housing. For these customers in particular, a broken heating system could affect their health and wellbeing.
We will carry out regular customer satisfaction surveys and the results will be published together with information on how we are performing, so you can see how well we are doing.
