Response times for repairs
All repairs are prioritised as either Emergency, Urgent or Routine Day-to-Day repairs.
Emergency Repairs
These include repairs affecting the safety or basic security of the property or potentially affecting the health of the household or visitors (examples include gas leaks, uncontrollable water leaks and serious electrical faults). LMH will make safe any emergency repairs within 2 hours and will aim to complete the job within 24 hours.
Urgent Repairs
These are repairs which are not classed as an emergency but which could result in the loss of a basic facility, or where further damage will be caused if the problem is not dealt with urgently (examples might include a minor leak to the roof, or partial loss of heating). LMH will aim to complete all urgent repairs within 3 working days.
Routine Day–to-Day Repairs
These are repairs which can wait without causing major inconvenience to the tenant and might include a leaking gutter. LMH will aim to complete all routine repairs within 20 working days.
