What to do if you are unhappy
Our Complaints and Compliments Policy and its procedure have been designed to make it easy for you to make comments, give us feedback and raise any concerns in an easy, comfortable and fair way. By listening to your views and taking appropriate actions we are able to best satisfy your needs whilst taking every opportunity to continually improve services to our customers.
If you have been particularly satisfied with the service you have received from us, or have a comment to make about how we could improve, then please let us know. Any feedback we receive helps us to continually improve. Your comments could be about an individual member of staff, a team, or the service we provided.
LMH defines a complaint as:
‘An expression of dissatisfaction, whether justified or not, about the standard of service, actions or lack of action by the organisation or their staff affecting an individual customer or group of customers, whether expressed in writing, on the telephone or face to face.’
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