Coronavirus

To protect you and prevent the spread of coronavirus, we will only respond to emergency and urgent repairs until further notice. You can no longer report repairs online. Please phone with emergency or urgent repairs only. Thanks for your patience. Find out more about repairs and Torus services here:

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My Account

Service Status due to Coronavirus

Repairs Service - ALTERED

  • Emergency and Urgent repairs only
More details here

Allocations - SUSPENDED

More details here

External Maintenance Works - RESUMED

Works on Empty Homes (Voids) - RESUMED

Face to Face meetings - CANCELLED

Paying your rent help and support

  • We're here to help by email or phone
If you’re experiencing financial difficulties and may not be able to pay your rent a member of the income team will be contacting you to offer support and advice

Keep updated on all service updates here

All Receptions and Offices - CLOSED

Rent Payments - ALTERED

  • No face-to-face payments
  • Online payments - normal
  • Phone payments - normal
Ways to pay your rent

Gas safety checks - ALTERED

  • If you have a scheduled appointment, we will call you to check it is safe to come out.
More details here

Ending a tenancy - ALTERED

Communal Area Cleaning - SUSPENDED

  • Residential blocks (excluding extra care & sheltered schemes)

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