January 2022

Please be aware that we are currently experiencing a high volume of calls as well as delays on some services due to COVID-19 and our new IT system,
but we’re here for you. Apologies for any inconvenience. Keep updated on our services here.

Find out more

Awards and Accreditations

Awards and Accreditations

Customer Service Excellence

We are delighted to have achieved the Customer Service Excellence standards.

We place customers at the heart of service provision and look to improve our services with customer-focused change.The Customer Service Excellence standard tests the areas that are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude.

Other Awards and Accreditations:

  • ISO 9001 Quality Management Systems
  • ISO 14001 Environmental Management Certification
  • ISO 27001 Information Security Management
  • OHSAS 18001 Occupational Health & Safety Systems
  • The Association of Gas Safety Managers Award
  • Navajo Charter Mark
  • Diversity Network Accreditation
  • SHIFT accreditation
  • GoOn UK supporting digital inclusion
  • Centre for Housing Support Code of Practice
  • Positive About Disabled People
  • Cyber Essentials