We are still experiencing a high demand so might not respond as quickly as you're used to. Keep updated on our services during Covid and lockdown here. Thanks for your patience.
We regularly monitor performance to make sure these standards are achieved.
Each quarter we publish information on how we are performing against the service standards to enable you to scrutinize our performance.
Download your copy here:
If you would like to get involved in helping us to review and improve services please contact the Torus Tenant Voice team by emailing firstname.lastname@example.org or calling 0800 678 1894.
Find out more about Tenant Voice here.