Please note that we are experiencing high demand so might not respond as quickly as you're used to. We are currently responding to all repairs but are prioritising emergency repairs.
Thanks for your patience. Please bear with us.
We regularly monitor performance to make sure these standards are achieved.
Each quarter we publish information on how we are performing against the service standards to enable you to scrutinize our performance.
If you would like to get involved in helping us to review and improve services please contact the Torus Tenant Voice team by emailing firstname.lastname@example.org or calling 0800 678 1894.