Please be aware that we are currently experiencing a high volume of calls as well as delays on some services due to COVID-19 and our new IT system,
but we’re here for you. Apologies for any inconvenience. Keep updated on our services here.
We regularly monitor performance to make sure these standards are achieved.
Each quarter we publish information on how we are performing against the service standards to enable you to scrutinize our performance.
Download your copy here:
If you would like to get involved in helping us to review and improve services please contact the Torus Tenant Voice team by emailing email@example.com or calling 0800 678 1894.
Find out more about Tenant Voice here.