Please note that we are experiencing high demand so might not respond as quickly as you're used to. We are currently responding to all repairs but are prioritising emergency repairs.

Thanks for your patience. Please bear with us.

Find out more here

Local Offers

We have worked with tenants to agree our Local Offers, focusing on what matters most to tenants:

  • Maintaining estates and neighbourhoods
  • Keeping you safe
  • Customer service
  • Getting people into homes
  • Repairs & maintenance
  • Looking after your home
  • Support to maintain your tenancy
  • Support to manage your money
  • Ensuring you have your say

We regularly monitor performance to make sure these standards are achieved.

Each quarter we publish information on how we are performing against the service standards to enable you to scrutinize our performance.

If you would like to get involved in helping us to review and improve services please contact the Torus Tenant Voice team by emailing or calling 0800 678 1894.

View our Local Offer Document

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