We have worked with tenants to agree our Local Offers, focusing on what matters most to tenants:

• Maintaining estates and neighbourhoods
• Keeping you safe
• Customer service
• Getting people into homes
• Repairs & maintenance
• Looking after your home
• Support to maintain your tenancy
• Support to manage your money
• Ensuring you have your say

Performance

We regularly monitor performance to make sure these standards are achieved.

Each quarter we publish information on how we are performing against the service standards to enable you to scrutinize our performance.

Download your copy here:

• Quarter 1 Performance 2021/22 (pdf)
• Quarter 4 Performance 2020/21 (pdf)
• Quarter 3 Performance 2020/21 (pdf)

Give your views & have your say

If you would like to get involved in helping us to review and improve services please contact the Torus Tenant Voice team by emailing tenantvoice@torus.co.uk or calling 0800 678 1894.

Find out more about Tenant Voice here.