January 2022

Please be aware that we are currently experiencing a high volume of calls as well as delays on some services due to COVID-19 and our new IT system,
but we’re here for you. Apologies for any inconvenience. Keep updated on our services here.

Find out more

Local Offers

We have worked with tenants to agree our Local Offers, focusing on what matters most to tenants:

  • Maintaining estates and neighbourhoods
  • Keeping you safe
  • Customer service
  • Getting people into homes
  • Repairs & maintenance
  • Looking after your home
  • Support to maintain your tenancy
  • Support to manage your money
  • Ensuring you have your say


We regularly monitor performance to make sure these standards are achieved.

Each quarter we publish information on how we are performing against the service standards to enable you to scrutinize our performance.

Download your copy here:

Give your views & have your say

If you would like to get involved in helping us to review and improve services please contact the Torus Tenant Voice team by emailing tenantvoice@torus.co.uk or calling 0800 678 1894.

Find out more about Tenant Voice here.

View our Local Offer Document

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