Rent changes 2022/23

All Torus tenants pay rent, regardless of whether you pay the full charge yourself, or if you receive Universal Credit or Housing Benefit.

Our Christmas hours and services 2021

We will close for the Christmas holidays on Friday 24 December 2021. We will be providing an emergency out of hour’s emergency repairs service 24-hours-a-day, from 1pm on Christmas Eve until 8am on Tuesday 4 January 2022.

STAR 2021/22: Tenants and Residents Feedback Survey

Between November 2021 and June 2022, we will be carrying out our STAR (Survey of Tenants and Residents) survey.

Over this period, we are asking our tenants and leaseholders to have their say and share their views on the services we provide.

The STAR survey is used nationally by many... Read More!

Bonfire & Halloween 2021 – Keeping Communities Safe

Bonfire night and Halloween can be fun family events for some, but they are dreaded by others. Torus is part of Operation Banger, a joint initiative involving Cobalt Housing, Torus Housing, Merseyside Police, Merseyside Fire Rescue Service and Liverpool City Council...

Don’t struggle alone – end of Furlough and Universal Credit weekly £20 uplift

If you are affected by the change in furlough and Universal Credit, do not struggle alone. We are here to help so please contact us for help and support.  

Improving services – repairs service update

As part of our ongoing effort to improve and streamline services for all tenants across our three heartlands, we are pleased to announce that now Torus tenants, no matter where they live – Liverpool, St Helens or Warrington – will, as of 29 September 2021, all receive the same repairs... Read More!

Improving our online services – updated portal

From Wednesday 29 September all Torus customers with online accounts will all now access a new single upgraded portal.

Since Torus joined forces with Liverpool Mutual Homes in 2019 customers have had accessed their online account through different systems, but after months of development and testing the new single portal... Read More!

An extraordinary year in the life of Torus – Annual Report 2020/21

We’re delighted to announce the launch of our Annual Report for 2020/21, which is available to read online and in print.

The Annual Report provides an update on what we’ve achieved and the lessons we’ve learned over what has been a challenging year for all of us. It shows how... Read More!

Torus is supporting Gas Safety Week 2021 – fighting for a gas safe nation

Torus has pledged its support for Gas Safety Week (13 – 19 September 2021) and will be aiming to raise public awareness of gas safety, highlight the dangers of unsafe or unserviced boilers and gas appliances and encourage customers to allow access into their homes for their annual gas safety... Read More!

Playing our Role - protecting our customers from harm and abuse

As an organisation, Torus is committed to ensuring that its every adult, child and young person can live a life that is free from harm, neglect and abuse.