Don’t struggle alone – end of Furlough and Universal Credit weekly £20 uplift

If you are affected by the change in furlough and Universal Credit, do not struggle alone. We are here to help so please contact us for help and support.  

Improving services – repairs service update

As part of our ongoing effort to improve and streamline services for all tenants across our three heartlands, we are pleased to announce that now Torus tenants, no matter where they live – Liverpool, St Helens or Warrington – will, as of 29 September 2021, all receive the same repairs... Read More!

Improving our online services – updated portal

From Wednesday 29 September all Torus customers with online accounts will all now access a new single upgraded portal.

Since Torus joined forces with Liverpool Mutual Homes in 2019 customers have had accessed their online account through different systems, but after months of development and testing the new single portal... Read More!

An extraordinary year in the life of Torus – Annual Report 2020/21

We’re delighted to announce the launch of our Annual Report for 2020/21, which is available to read online and in print.

The Annual Report provides an update on what we’ve achieved and the lessons we’ve learned over what has been a challenging year for all of us. It shows how... Read More!

Torus is supporting Gas Safety Week 2021 – fighting for a gas safe nation

Torus has pledged its support for Gas Safety Week (13 – 19 September 2021) and will be aiming to raise public awareness of gas safety, highlight the dangers of unsafe or unserviced boilers and gas appliances and encourage customers to allow access into their homes for their annual gas safety... Read More!

Playing our Role - protecting our customers from harm and abuse

As an organisation, Torus is committed to ensuring that its every adult, child and young person can live a life that is free from harm, neglect and abuse.

Tenant responsible for £3,800 of court costs following failed disrepair claim

We live in a ‘no win, no fee’ society in which often unscrupulous legal firms actively tempt tenants to make bogus disrepair claims against their landlord. Following a court case in March 2021, one Torus St Helens tenant has been left with a hefty £3,800 bill for court costs, following... Read More!

Important Payment Method Update

If you currently make rent payments via Santander using either their Payzone, Post Office or Standing Order functions, we will recently have contacted you by letter to advise that we were moving away from Santander as a payment solution provider within the Liverpool heartland.