COVID-19 (2021)

Torus is supporting Gas Safety Week 2021 – fighting for a gas safe nation

Torus has pledged its support for Gas Safety Week (13 – 19 September 2021) and will be aiming to raise public awareness of gas safety, highlight the dangers of unsafe or unserviced boilers and gas appliances and encourage customers to allow access into their homes for their annual gas safety... Read More!

Playing our Role - protecting our customers from harm and abuse

As an organisation, Torus is committed to ensuring that its every adult, child and young person can live a life that is free from harm, neglect and abuse.

Tenant responsible for £3,800 of court costs following failed disrepair claim

We live in a ‘no win, no fee’ society in which often unscrupulous legal firms actively tempt tenants to make bogus disrepair claims against their landlord. Following a court case in March 2021, one Torus St Helens tenant has been left with a hefty £3,800 bill for court costs, following... Read More!

Important Payment Method Update

If you currently make rent payments via Santander using either their Payzone, Post Office or Standing Order functions, we will recently have contacted you by letter to advise that we were moving away from Santander as a payment solution provider within the Liverpool heartland.

Torus services: Roadmaps out of Lockdown

As restrictions are starting to ease nationally, we have turned our focus to our services and how we can look to resume them safely for our customers.

Your Home, Your Safety: Tenant’s safety guide

Every tenant and resident has the right to a decent, safe home and from this month, every Torus tenant will receive a copy of ‘Your Home, Your Safety’ a new Torus health and safety guide, which explains the steps we take to keep you, your family, neighbours and your home... Read More!

Our Easter Bank holiday weekend services

We will close for the Easter Bank holiday weekend on Thursday 1 April 2021.

Torus will be providing an emergency out of hour’s service for EMERGENCY REPAIRS ONLY, 24 hours a day, from 5pm on the Thursday until 8am on Tuesday 6 April 2021.

Over the Easter weekend, we are... Read More!

Census 2021 is coming – shape the future of your community

Torus is supporting Census 2021, which is coming on Sunday 21 March 2021.

The census survey that happens every 10 years and is designed to give a picture of all the households in England and Wales.

Information gathered in the census helps with the planning of transport, healthcare, education, housing... Read More!

EU Settlement Scheme – applying to stay in the UK

EU citizens and their family members living in the UK need to apply to the EU Settlement Scheme before 30 June 2021.