COVID-19 (2021)

Your Home, Your Safety: Tenant’s safety guide

Every tenant and resident has the right to a decent, safe home and from this month, every Torus tenant will receive a copy of ‘Your Home, Your Safety’ a new Torus health and safety guide, which explains the steps we take to keep you, your family, neighbours and your home... Read More!

Our Easter Bank holiday weekend services

We will close for the Easter Bank holiday weekend on Thursday 1 April 2021.

Torus will be providing an emergency out of hour’s service for EMERGENCY REPAIRS ONLY, 24 hours a day, from 5pm on the Thursday until 8am on Tuesday 6 April 2021.

Over the Easter weekend, we are... Read More!

Census 2021 is coming – shape the future of your community

Torus is supporting Census 2021, which is coming on Sunday 21 March 2021.

The census survey that happens every 10 years and is designed to give a picture of all the households in England and Wales.

Information gathered in the census helps with the planning of transport, healthcare, education, housing... Read More!

EU Settlement Scheme – applying to stay in the UK

EU citizens and their family members living in the UK need to apply to the EU Settlement Scheme before 30 June 2021.

New ways to pay your rent & new PayPoint rent payment card

We are making improvements to our payment systems and making it easier for you to manage your rent account and more convenient to make a payment.

From Monday 1 February 2021, you may notice a few changes, but don’t worry everything is safe and secure.  These changes include:

 

... Read More!

Keeping in Touch: Covid-19 update – 8 January 2020

Happy New Year from everyone at Torus, we hope you and your loved ones have managed to stay as safe and as well as possible during these difficult times.

As you’re probably aware, the UK has entered another lockdown and the message from Government is to stay safe and stay... Read More!

Coronavirus Update - 30th December 2020

The Government has issued new guidance for the Liverpool City Region. 

Earlier today (December 30th), Matt Hancock, Secretary of State for Health, advised that the Liverpool City Region would be moved into Tier 3 restrictions from 31st December 2020. This is to slow the spread of the mutated... Read More!

Our Christmas hours and services

We will close for the Christmas holidays on Thursday 24 December 2020.

Torus will be providing an emergency out of hours emergency service 24 hours a day, from 1pm on Christmas Eve until 8am on Monday 4 January 2021.  

Contact our emergency out of hours service on 0800 678... Read More!

Property Pool Survey - have your say on how social housing is given to residents

Torus Liverpool allocates homes via Property Pool, a system used to match people with Social Housing across the Liverpool City Region.

There are some proposed changes on how social housing is given to people in the Liverpool City Region and the *local councils would like your views on these suggested... Read More!