AllPay has provided the following update about the duplicate Direct Debit payment error that affected some tenants on Thursday 7th December:
- All of the affected LMH customers have either reclaimed the duplicate error payment (using the Direct Debit Guarantee Scheme) or have had the second payment paid back into their accounts by AllPay.
- AllPay has also confirmed that it is writing to the affected tenants to apologise for the error, along with a commitment to reimburse any bank charges incurred as a result of the duplicate payment.
- Affected customers should receive the letter later this week.
If you are an LMH tenant and you have a query in connection with this matter please contact the LMH Income Management Team on 0800 678 1894.