LMH has always been committed in involving tenants and leaseholders in all aspects of how housing services are provided.
To help continue this, a number of engagement events and surveys were held in recent months inviting people to collect feedback and have their say on customer involvement.
LMH would like to thank everyone who took part which has helped to reignite the customer voice.
Along with the feedback and a recommendation made by the Tenant Scrutiny Panel, the new LMH Customer Involvement Strategy for 2018-2021 was established and is now available.
A new framework
The Customer Involvement Framework approved by LMH’s Social Landlord Operations Committee now sets out five different levels of involvement and provides a range of ways to get involved or give us your views.
Hear from some of our tenants and the Customer Involvement Team about the impact of the customer voice in helping provide the best possible service.
If you would like to get involved please contact one of our Customer Involvement Officers via firstname.lastname@example.org or call 0800 678 1894.