January 2022

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An extraordinary year in the life of Torus – Annual Report 2020/21

An extraordinary year in the life of Torus – Annual Report 2020/21

We’re delighted to announce the launch of our Annual Report for 2020/21, which is available to read online and in print.

The Annual Report provides an update on what we’ve achieved and the lessons we’ve learned over what has been a challenging year for all of us. It shows how we worked in partnership with tenants to provide quality homes, excellent services and grow stronger communities.

Our report takes a look back at our successes and challenges, and gives a snapshot of how we’re performing in a range of key areas; including putting tenants at the heart of everything we do, how we provide landlord services including: repairs, specialist housing, investing in homes, keeping you safe, customer service, dealing with complaints, developments and how we ensure value for money.

Throughout the pandemic, we’ve been striving to make a real difference across the communities we serve. Above all, we focused on supporting communities to deal with the impact of Covid-19 with tailored support for those who have been most affected by the crisis.

The report also explains how we invest, manage and monitor our money so we can do even more for you, your family and your neighbourhood. The 2020/21 report is available in the following formats:

  • Torus Annual Report 2020/21 – PDF version
    For you to read online, download or print your own copy.

  • A printed version is available by request for those who are unable to access the report digitally – request yours by calling 0800 678 1894 or emailing tenantvoice@torus.co.uk by Friday 5 November 2021.
  • Printed copies will also be available in our communal areas and supported living schemes for residents.


More of what matters to you

You’ll see a lot of tenant voices in this report and the difference they make.  Our tenants thoroughly review the annual report, so it is shaped by the things that matter most to you.  Tell us what you think. We’re always looking for ways to improve. So, if you have any suggestions, please email annualreport@torus.co.uk.


Torus Financial Statement 2020/21

Along with the Annual Report, the Torus Financial Statement provides an open and transparent view of what we’ve achieved over the past financial year.

You can download the Torus Group Financial Statement 2020/21 (pdf) here.

We would like to say a huge thank you to all the fantastic tenants who contributed to our 2020/21 Annual Report. Whether you posed for a photo, allowed us to share your story, or have been working with us to develop and improve our services over the years, your support is much appreciated.

We hope you enjoy reading the report and we look forward to hearing your feedback!

Posted in News on Sep 27, 2021