Keep updated on services here.

Read more

Gas Safety Week 2020: ten years of keeping the nation safe

Gas Safety Week 2020: ten years of keeping the nation safe

Torus is proud to pledge its support for Gas Safety Week (14 – 20 September 20) and will be aiming to raise public awareness of gas safety, highlight the dangers of unsafe or unserviced boilers and gas appliances and encourage their customers to allow access into their homes for their annual gas safety check.

Keeping our communities safe

As your landlord, we are legally responsible for the safety of our tenants. By law we must complete an annual gas safety check to all Torus properties, even if you do not use your gas supply. The check provides us with the opportunity to ensure the efficient and safe functioning of your heating system, gas appliances and any smoke or carbon monoxide detectors installed in your home.

Barrie Frodsham, Torus Gas Compliance and Assurance Manager said, “Having a safe place to call home has always been important, but this year it’s been more crucial than ever. We have a legal obligation to carry out an annual gas safety check on all our properties, and that was still the case throughout lockdown.

“It’s important that our customers allow prompt access to their homes so our Gas Safe Registered engineers can complete these essential gas safety checks to keep our tenants, their families and neighbours safe.”

Not allowing access to your home for these vital checks is a breach of your tenancy agreement. If you do not allow us to complete you gas safety check, we might be forced into taking legal action where tenants could incur court costs in excess of £1,000 or even lose their home.

Fancy winning £100 of Love2Shop vouchers?

If you allow access into your home the first time, you will be entered a prize draw to win £100 of Love2Shop vouchers.

To book, rearrange or rebook your annual gas safety check, please get in touch with our Torus Customer Hub team on 0800 678 1894 or email

Find out more about the gas service here.

All Torus gas safety checks are carried out by our trusted gas contractor HMS (Housing Maintenance Solutions).

Keep your home gas safe

  • Check for warning signs your appliances aren’t working correctly e.g. lazy yellow or orange flames instead of crisp blue ones, black marks on or around the appliance and too much condensation in the room.

  • Know the six signs of carbon monoxide poisoning – headaches, dizziness, breathlessness, nausea, collapse and loss of consciousness.

  • Have an audible carbon monoxide alarm. This will alert you if there is carbon monoxide in your home.

Not a Torus tenant?

We want all our communities to stay safe, so if you live in your own home or privately rent, you should have your gas appliances checked every year. For gas safety advice or to find and check an engineer visit the Gas Safe Register website at or call their free helpline on 0800 408 5500.

Posted in News on Sep 09, 2020