Help us shape customer involvement

LMH Newsletter

Help us shape customer involvement

LMH is committed to involving tenants and leaseholders in all aspects of how we provide housing services.

Our tenants and leaseholders have always played a key role in shaping and monitoring housing services. This engagement helps us to ensure continuous improvement as well as tenant and leaseholder satisfaction.

We want to make sure customers can feedback and influence the services they receive from us. To encourage this, we have developed a range of opportunities so that as many customers as possible can give us their views in a way that best suits them.


A new framework

The Customer Involvement Framework approved by LMH’s Social Landlord Operations Committee in September 2017 sets out five different levels of involvement and provides a range of ways to get involved or give us your views.

The five levels of involvement are:

  • Review
  • Comment
  • Connect
  • Influence
  • Decide

We set out our detailed approach to customer involvement in our Customer Involvement Strategy. A new Strategy for 2018-2021 has been drafted following recommendations made by the Tenant Scrutiny Panel, additional customer consultation and a review of best practice.

The strategy is about working together to put you at the heart of service delivery and giving you opportunities to affect the way services are delivered, improved and developed.


How to give us your views

We welcome your views on the draft strategy. Click here to read the summary version or here to read the full strategy document.

You can also view the framework which supports the strategy by clicking here.

Just fill out the short form by clicking the button below to tell us what you think of the proposed Customer involvement Strategy:

Tell us what you think

Posted in News on Dec 08, 2017

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