We are making improvements to our payment systems and making it easier for you to manage your rent account and more convenient to make a payment.
From Monday 1 February 2021, you may notice a few changes, but don’t worry everything is safe and secure. These changes include:
Payzone to PayPoint – new rent payment card
We have swapped from Payzone to PayPoint. If you pay your rent by payment card or cash, then you will be receiving a new Torus rent payment card in the *post.
From Monday 1 February 2021 you will no longer be able to use your old LMH/Payzone rent payment card. You will be able to use your new Torus card to pay your rent free of charge at any Post Office or PayPoint outlet. With over 28,000 locations across the UK, you can pay your rent wherever you see these signs:
You can find your nearest store: https://consumer.PayPoint.com/
If you already pay by Direct Debit or standing order, please continue to do so, but please keep the card in case you ever want to make a cash payment.
IMPORTANT: Please dispose of your old payment card and use the new card provided. Payments made on the old rent card will not be credited to your rent account.
*We apologise that the letter with your new card was incorrectly dated, please be assured that the changes only come into effect on Monday 1 February 2021, any payment made on a old card before this date will be credited to your rent account. There is no need to call to check. Thanks
New rent payment facility – recurring card payment
Torus is offering you an additional way to make a rent / arrears payment from a Debit card.
A recurring card payment can be set up, with your permission, to take an agreed regular payment from your Debit card. It is not the same as a standing order or Direct Debit, which use your current account details, not your card information.
It is a flexible way to make a payment. The payment will only be taken from the Debit card if the money is in the account to cover the payment.
The payment is taken automatically which will ensure that providing the money is in your account you will not fall behind with your rent payments.
Ways to pay your rent
Remember, there are lots of ways to pay your rent, you can find out more here.
If you have not been sent a card and would like one or if you have any questions about your new card or the updated services please call 0800 678 1894 or email firstname.lastname@example.org.
*We apologise that the letter with your new card was incorrectly dated, please be assured that the changes only come into effect on 1 February 2021.