COVID-19 (2021)

We are still experiencing a high demand so might not respond as quickly as you're used to. Keep updated on our services during Covid and lockdown here. Thanks for your patience.

Find out more

Our Easter Bank holiday weekend services

Our Easter Bank holiday weekend services

We will close for the Easter Bank holiday weekend on Thursday 1 April 2021.

Torus will be providing an emergency out of hour’s service for EMERGENCY REPAIRS ONLY, 24 hours a day, from 5pm on the Thursday until 8am on Tuesday 6 April 2021.

Over the Easter weekend, we are only able to deal with emergency repairs – so if you need to speak to us about anything else, please wait and contact the Torus Customer Hub when we re-open. 

Staff who answer the emergency out of hours calls WILL NOT be able to help you and you could prevent someone with an emergency from getting through.

An emergency repair is only a fault that could seriously damage your health or the property, find out more here.

If you need to report an emergency repair, you can contact the out of hour's service on 0800 678 1894.


Save time, do it online!

Opening an online account is the quickest, most convenient way to manage your home. It puts all our services at your fingertips.

  • Manage your account day or night by mobile, tablet or PC
  • Report and book repairs
  • View your rent balance and make a payment


Domestic abuse support

If you are in an abusive relationship or suspect someone you know is a victim of domestic abuse, please do not suffer in silence – reach out for support.

You can find out more about support for victims on our dedicated page.

In an emergency, always dial 999 - if you are unable to speak always press '55' when prompted to confirm an emergency.


Have a great long weekend.

Posted in News on Mar 24, 2021