January 2022

Please be aware that we are currently experiencing a high volume of calls as well as delays on some services due to COVID-19 and our new IT system,
but we’re here for you. Apologies for any inconvenience. Keep updated on our services here.

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Bogus Caller Alert

We have received reports of tenants being visited by bogus home callers claiming to be working with Torus (Liverpool Mutual Homes and HMS), often offering ‘no win, no fee’ legal advice to customers whose homes they claim are suffering from disrepair. There are also reports of tenants receiving phone calls from people claiming to be working with Torus.

These callers carry no form of Torus identification and are advising customers not to allow Torus or HMS operatives into their homes to carry out repairs, and instead are claiming that they will be able to get compensation for the tenant.

The ‘solicitors’ have been reported to be quite pushy and are asking tenants to sign documents to enter into a legal contract. We suggest that you do not allow these callers into your home or sign anything they ask you to sign.

Torus is committed to reducing door-step crime, including bogus callers and rogue traders. To help safeguard against these types of callers, please observe the following tips:

  • Always ensure you ask to see the ID of unknown visitors to your home - all Torus Group (including HMS) staff will carry photo ID with them.
  • Please report any disrepair in your home to Torus in the first instance, either using the My Account portal, or by contacting us on 0800 678 1894
  • If you’re dissatisfied with any aspect of our service, please follow our complaints procedure, which you can find more about here.