Please note that we are experiencing high demand so might not respond as quickly as you're used to. We are currently responding to all repairs but are prioritising emergency repairs.
Thanks for your patience. Please bear with us.
We have received reports of tenants being visited by bogus home callers claiming to be working with Torus (Liverpool Mutual Homes and HMS), often offering ‘no win, no fee’ legal advice to customers whose homes they claim are suffering from disrepair. There are also reports of tenants receiving phone calls from people claiming to be working with Torus.
These callers carry no form of Torus identification and are advising customers not to allow Torus or HMS operatives into their homes to carry out repairs, and instead are claiming that they will be able to get compensation for the tenant.
The ‘solicitors’ have been reported to be quite pushy and are asking tenants to sign documents to enter into a legal contract. We suggest that you do not allow these callers into your home or sign anything they ask you to sign.
Torus is committed to reducing door-step crime, including bogus callers and rogue traders. To help safeguard against these types of callers, please observe the following tips: