Contact Us


Report repairs, make a payment and access other services using the 24/7 My Account online portal. Register now>>

You can also email us at

If you wish to make a complaint or provide a compliment, please head to the Customer Feedback Page.


0800 678 1894

Our service centre opening hours are:

  • Monday - 8am to 6pm
  • Tuesday - 8am to 4pm
  • Wednesday - 8am to 6pm
  • Thursday - 8am to 6pm
  • Friday - 8am to 5:30pm

Calls outside these times go to out of hours service, which is for emergency repairs only.

Calls to 0800 numbers are free from UK landlines and mobile phones.

Calls may be recorded for monitoring purposes.


Come along to our offices, the opening times for which can be found at the links below.

Head Office Location
Clubmoor Office Location

You can also request a home visit from one of our officers.

Media Enquiries

Contact the Communications team on 0800 678 1894 or