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Please be aware that we are currently experiencing a high volume of calls. Thank you for your patience.

Contact Us

Contact Us


Report repairs, make a payment and access other services using the 24/7 My Account online portal. Register now>>

You can also email us at


0800 678 1894

Our service centre is open Monday to Friday, 8am - 5pm.

Calls outside these times go to out of hours service, which is for emergency repairs only.

Calls to 0800 numbers are free from UK landlines and mobile phones.

Calls may be recorded for monitoring purposes.


Due to the coronavirus situation, our public receptions are now closed. Find out more here.

Come along to our offices, the opening times for which can be found at the links below.

Head Office Location
Clubmoor Office Location

You can also request a home visit from one of our officers.

Make a Complaint

If you wish to make a complaint or provide a compliment, please head to the Complaints & Feedback page.

Media Enquiries

Contact the Communications team at

BT Relay UK - free service for deaf, hard-of-hearing and speech-impaired

If you need to contact us via the phone, including our emergency out of hours (0800 678 1894), and you are deaf, hard-of-hearing, or speech-impaired, you can use the free BT service Relay UK.

Just install the free App on your smartphone, tablet, or computer, you can download the app here.

The Relay UK service itself is free. You'll only pay your normal charges for the calls you make.

You can contact the Torus Customer Hub with non-emergency issues (Mon - Fri, 8am-5pm) on 0800 678 1894, using the Relay UK service. You can also contact them via email at