Improve Our Services

We are a tenant led organisation, so we want to put you at the heart of everything we do and involve you in decision making at every level. 

In this section you can find out more about how you can help shape our services.

The Customer Involvement Team can help you decide how to get involved, and which ways would suit you best, depending on the amount of free time you have. 

You can contact them at info@liverpoolmh.co.uk or call 0800 678 1894.



Torus Talk - Closed Facebook group for tenants & leaseholders

If you're short on time, our Facebook group - Torus Talk - is the perfect platform from which to have your say.

You'll be asked to give your views and complete surveys on a range of different topics like business performance and customer satisfaction, online services and more. It's crucial to helping us test existing services and develop new ones.

If you're interested, please contact one of our Customer Involvement Officers on 0800 678 1894 or email info@liverpoolmh.co.uk and get ready to make your contribution.

You must be a Tenant or Leaseholder with us to apply.



Review our Services

As a member of the Review Standards Group you will work with staff to influence service delivery and performance, critically review and recommend improvements to involving customers at all levels throughout the organisation.

Get In Touch

Would you like the opportunity to get involved? Register your interest by contacting one of our Customer Involvement Officers at info@liverpoolmh.co.uk or calling on 0800 678 1894.

You must be a Tenant with us to apply. 


Rainbow LGBTI Group

What is Rainbow?

Rainbow is our customer focus group for lesbian, gay, bisexual, transgender and intersex customers. The group work to improve services for LGBTI people.

Members take part in reviewing our policies and strategies to ensure they are LGBTI friendly.

They also take part in scrutiny exercises to test services and suggest improvements.

We have recently launched Rainbow on Facebook, if you would like to become part of the discussion just ask to join the group:

  • Click here to join from a pc
  • Click here to join from a mobile/tablet

You must be a tenant with us to join the group.



Editorial Panel

Our Tenant Editorial Panel help with our information leaflets, newsletters and other materials by making sure that what we produce is easy to read, easy to understand, useful and relevant.

Would you like the opportunity to get involved? If so, register your interest.

Get In Touch

If you would like get involved with the our Tenant Editorial Panel please contact one of our Customer Involvement Officers on 0800 678 1894 or email info@liverpoolmh.co.uk
You must be a Tenant with us to apply.



Improve services for over 55s

The Positive People's Platform (PPP) is a scrutiny and co-regulation service run for tenants, by tenants living in our accommodation for over 55s.
The tenants on the group scrutinise services and develop future ideas with our staff to improve our services.

The PPP sees tenants making the decisions, developing ideas and services that they and their peers want and need.

Get in Touch

If you are one of our tenants living in accommodation for over 55s and would like get involved, contact one of our Customer Involvement Officers at info@liverpoolmh.co.uk or call 0800 678 1894.

You must be a Tenant with us to apply.