Improve Our Services

LMH is a tenant led organisation, so we want to put you at the heart of everything we do and involve you in decision making at every level. 

In this section you can find out more about how you can help shape our services.

The Customer Involvement Team can help you decide how to get involved, and which ways would suit you best, depending on the amount of free time you have. 

You can contact them at info@liverpoolmh.co.uk or call 0800 678 1894.



Review our Services

As a member of the Review Standards Group you will work with staff to influence service delivery and performance, critically review and recommend improvements to involving customers at all levels throughout the organisation.


Get In Touch

Would you like the opportunity to get involved? Register your interest by contacting one of our Customer Involvement Officers at info@liverpoolmh.co.uk or calling on 0800 678 1894.

You must be an LMH Tenant to apply. 



Scrutinise our Services

We are currently recruiting tenants to join the Independent Tenant Scrutiny Panel, a small team of resident volunteers who:

  • Check and challenge LMH's front line services
  • Improve service quality and standards
  • Give something back to their communities


Do you want to make a real difference?

Can you bring additional skills, knowledge and experience to the panel?

Why not come along for a taster session and find out more.

Full induction, out of pocket expenses and training opportunities will be available.

To register your interest, please call Trish Howell on 0151 235 2322 or email Trish.Howell@liverpoolmh.co.uk

Scrutiny Panel Application Form

Scrutiny Panel Application Letter

Scrutiny Panel FAQ



Rainbow LGBTI Group


What is Rainbow?

Rainbow is LMH's customer focus group for lesbian, gay, bisexual, transgender and intersex customers. The group work to improve services at LMH for LGBTI people.

Members take part in reviewing LMH policies and strategies to ensure they are LGBTI friendly.

They also take part in scrutiny exercises to test services and suggest improvements.

We have recently launched Rainbow on Facebook, if you would like to become part of the discussion just ask to join the group:

  • Click here to join from a pc
  • Click here to join from a mobile/tablet

You must be an LMH tenant to join the group.



Tenants and Residents Disabled in Society


TARDIS. (Tenants and Residents Disabled in Society) is a semi-independent group based within Liverpool Mutual Homes for disabled tenants and carers of people with disabilities.

The members of TARDIS work with LMH to review services, policies and make suggestions for adapting services so they are more accessible for people who have a disability.

The help TARDIS can offer to disabled tenants and carers is not exhaustive as they can also signpost tenants to the relevant LMH department that will able to help.

Get In Touch

If you would like get involved in TARDIS or if you think they could help you as a tenant in anyway, please email tardisgroup14@gmail.com



Editorial Panel

The LMH Tenant Editorial Panel help with our information leaflets, newsletters and other materials by making sure that what we produce is easy to read, easy to understand, useful and relevant.

Would you like the opportunity to get involved? If so, register your interest.


Get In Touch

If you would like get involved with the LMH Tenant Editorial Panel please contact one of our Customer Involvement Officers on 0800 678 1894 or email info@liverpoolmh.co.uk
You must be an LMH Tenant to apply.



Inspect our Services


Tenant Inspector and Mystery Shoppers

We are always looking for our customers to join our Tenant Inspection and Mystery Shopping Programmes.


What will being a Tenant Inspector or Mystery Shopper involve?

Tenant Inspectors and Mystery Shoppers check our services to make sure we are providing excellent customer service and standards of work for our customers. You could be telephoning our offices to ask questions, or looking around our ready to let homes to check work that has been carried out is up to scratch.


Get in Touch

If you would like get involved as a Tenant Inspector or Mystery Shoppers please contact one of our Customer Involvement Officers at info@liverpoolmh.co.uk or call 0800 678 1894.

You must be an LMH Tenant to apply.



Improve services for over 55s

The Positive People's Platform (PPP) is a scrutiny and co-regulation service run for tenants, by tenants living in LMH's accommodation for over 55s.
The tenants on the group scrutinise services and develop future ideas with LMH staff to improve our services.

The PPP sees tenants making the decisions, developing ideas and services that they and their peers want and need.


Get in Touch

If you are an LMH tenant living in accommodation for over 55s and would like get involved, contact one of our Customer Involvement Officers at info@liverpoolmh.co.uk or call 0800 678 1894.

You must be an LMH Tenant to apply.