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In November 2020 the Government published the conclusions of its 2018 housing consultation green paper ‘A new Deal for Social Housing’ to address the lessons learnt as a result of the Grenfell Tower Tragedy.
The White paper, which is a statement of government policy, continues a strong focus on health and safety and customer involvement in how we deliver their services. It builds on the themes of a continued strong focus on Health and Safety and placing a greater emphasis on tenant satisfaction, engagement and how we listen to our tenants in the delivery of our services.
It presents a charter setting out seven commitments that social housing residents should expect from their landlord.
In 2019 we became early adopters of the National Housing Federations (NHF) ‘Together with Tenants Plan’, which underpins the Government’ White paper.
The Government intend to put tenants at the heart of how social housing will operate going forward.
Together with Tenants is a sector-wide initiative focused on strengthening the relationship between residents and housing providers and embodies all the great work happening across the sector to create positive relationships with customers.
This emphasis is very much aligned with Torus priorities. We already have a clear vision for tenant engagement, with Tenant Voice, a dedicated team of staff and involved customers, which looks to ensure that tenants are at the heart of everything we do.
Over the last 12 months, 130 early adopter organisations - including Torus - have been working with their residents to test out the charter, adapting it to their own local contexts, and sharing what they’ve learnt in order to support even more housing associations to adopt it.
Together with Tenants have developed a four-point plan, that sets out in clear terms what customer can and should expect from their housing provider:
The charter is designed to ensure that all customers know what they can expect from us as their housing provider, regardless of where they live, what type of home they live in.