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Have your say! We're Listening

We want your voice at the heart of everything we do. Your thoughts, opinions and ideas can help shape our business, improve our services, strengthen our communities and create places and opportunities everyone can be proud of.  Whether you’re reviewing services, evaluating policies, looking at customer experience or improving our neighbourhoods or even making a complaint, there are plenty of ways to have your say.

We have a dedicated Tenant Voice, customer involvement team who support our tenant and resident volunteers to give their views and have their say, through a wide range of opportunities to suit them.

Torus Tenant Voice

The decisions we make as a business have an impact on you as a customer, so it’s only right that you should have a say in what we do. That’s why we’ve signed up to the National Housing Federation’s ‘Together with Tenants’ national charter designed to give tenants greater involvement and influence over our services and activities.

Torus Tenant Voice is a set of guidelines that will shape the way we:

  • Involve you
  • Introduce greater tenant led scrutiny
  • Meet the standards set out in the charter

Tenant Voice Strategy

The Tenant Voice Strategy 2019-2022 outlines how Torus intends to engage and consult with tenants and leaseholders and how we will support you to get involved.

We want to encourage as many tenants and leaseholders as possible to have their say, become engaged and participate in our business and how services are delivered. We have developed a range of options for

tenants and leaseholders to influence decisions at whatever level best suits their lifestyle.

Local Offer

We’re committed to delivering services to the standards you expect. Tenant Voice worked with tenants and residents to develop the Local Offer, which lets you know what you should expect from us.

The Local Offer covers your home, where you live, the service you receive, the support we offer and how you can have your say.  Tenant Voice volunteers regularly monitor performance to make sure these standards are achieved.

Find out more about your Local Offers and performance by clicking the link below.

Get involved!

If you would like to find out more about getting involved and giving your views, please contact our friendly Tenant Voice Team by emailing or calling 0800 678 1894.


Your voice is important. Make sure it’s heard!