All customers have the right to have their voice heard and influence the way the services they receive are delivered.
The pandemic has encouraged us all to become more digital and we fast-tracked Tenant Voice’s plans for more virtual tenant involvement.
This doesn’t mean we have moved away from traditional, in person activity. That remains just as important and with restrictions eased, we are now looking to increase our face-to-face meetings, tenant inspections and consultations.
It’s just about giving tenants and residents the opportunity to give their views in a way that suits them, whether it be formal or informal, in a meeting room or from the comfort of their own home or even from another country.
We understand that not everyone has the right equipment or skills to volunteer their time virtually, so Torus Foundation has been commissioned by Tenant Voice to provide help to customers who would like to let involved to improve their digital skills and access equipment.
The team can help with:
You don’t have to leave your home to give your views. You can join virtual meetings, complete surveys and join our Facebook group for tenants and leaseholders, ‘Torus Talk’ on your computer, tablet or smartphone.
If you do not have the right equipment or skills, but would like to get involved virtually, please speak to Tenant Voice or Torus Foundation who will be able to give you the skills and equipment needed.
Tenant Voice: firstname.lastname@example.org / 0800 678 1894
Torus Foundation: email@example.com / 0300 123 5809