January 2022

Please be aware that we are currently experiencing a high volume of calls as well as delays on some services due to COVID-19 and our new IT system,
but we’re here for you. Apologies for any inconvenience. Keep updated on our services here.

Find out more

Ways to get Involved

Want to make a difference? All you need is a voice

Whether you’re reviewing services, evaluating policies, looking at customer experience or improving our neighbourhoods, there are plenty of ways to have your say:

Landlord Operations Committee (LOC)

The LOC comprises of a number of tenant volunteers, working alongside the Board, focusing on customer service standards and performance. The group meet four times a year and full training is given. Click here to find out more about the current LOC committee members.

Scrutiny Panel

Play a critical role by monitoring the services we offer, such as gas servicing and the complaint process with a view to developing and improving them. The group meet every monthly and full training is given.

Policy Consultants

This is a one-off involvement opportunity, usually lasting a couple of hours, where you’ll review a new or existing policy this can be done at home or with others in a group. Policies for consideration could include: Neighbourhoods Policy, Tenancy Policy, Managing Anti-Social Behaviour and gives you the opportunity to shape how services are delivered.

Tenant Inspectors

Inspect our services and report on how we’re doing. This highlights strengths, weaknesses and areas for improvement. Full training is given, and you can choose how often you want to be involved and where.

Mystery Shoppers

Test our services and help us improve, you can look at variety of services like: our Contact Centre, Repairs Logging, Making Complaints, using Online Services and more.  Full training is given, and you can choose how often you want to be involved and where.

Torus Talk

The closed Facebook Group is open to all tenants and leaseholders and gives you a chance to feedback on our services. You can be as active as you like.

Feedback Surveys

We regularly send out surveys, usually when you’ve used one of our services. Completing these surveys and letting us know about your experience, plays a vital role in helping us improve. Find out more about surveys here.

Community Investment Fund Panel Member

Our charity, the Torus Foundation, helps to fund lots of different local community projects and events every year. As a panel member, you’ll review all the applications and help decide which will benefit Torus tenants and communities the most. The panel meets 4 times a year to vote and allocate funds.

Find out more in the ‘Have Your Say’ leaflet.

If you’re keen to get involved, we’d love to hear from you, email tenantvoice@torus.co.uk and we’ll get back to you.