Online Tool to support those on Universal Credit

It is important that all our customers are aware and understand which benefits they are entitled to and know what support and advice is available.

Universal Credit (UC) is a benefit for people of working age that replaces a range of other benefits, including Housing Benefit. Universal Credit is being introduced in stages. In Liverpool it is currently available to single jobseekers 'for new claims' and also to couples and families.

Current plans will gradually see all new benefit claimants across the country claiming Universal Credit instead of the benefits it replaces during 2017/18. The Department for Works and Pensions has said that by 2022 all existing claimants will be required to make a claim for UC.

If you claim Universal Credit you will receive a monthly payment in arrears which will be paid directly to you, this includes housing costs. You will receive your first Universal Credit payment six weeks after your initial claim. As a result you will be responsible for paying your rent to us from your Universal Credit payment.

Help and advice is availableOnline Money Manager

The Online Money Manager is an essential tool that will help you to plan and budget for this new way of receiving your money and paying your bills.

The online service includes:

  • step by step questions that will signpost users to guidance and support relevant to your personal circumstances
  • hints and tips for managing money and paying bills from a monthly payment
  • signposting to further support, such as advance payments and free debt advice


You can also find more information about Universal Credit and other benefits on our LMH pages