COVID-19 (2021)

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Coronavirus - Help and Support

Updated: 6 January 2020

Communities have really come together to look after each other in response to the Coronavirus situation, the page will show you where you can go to get help with support, food and other services.

Get support if you’re clinically extremely vulnerable to coronavirus at

Your local authority - support with everyday tasks

Liverpool City Council has working with a number of organisations like Torus Foundation to set up the Liverpool Good Neighbour Scheme to match people with volunteers to help with everyday tasks.

Request help by calling 0151 233 3066 or find out more via their website.


After an amazing 3000+ people registered to volunteer, the Liverpool Good Neighbour scheme is no longer after volunteers.

Keep updated on Liverpool City Council services at:

Getting social! Your Community – stay connected

There is lots information on your local social media pages. You can find information on local support, community groups and much more.

Keep up to date with all the latest coronavirus breaking news and updates affecting St Helens residents as well as all the latest advice from the government on The Liverpool Echo’s dedicated page:

Support in your local area

Torus Foundation have pulled together a list of key organisations providing support, both locally and nationally, to help you cope. View the full list here.

Struggling with money

If you are struggling to pay your rent or need help and advice on money and benefits, visit our dedicated Rent and Money support page.

Foodbanks & help with food

Vouchers have now combined the physical voucher referral system and an e-referral system. A customer can

self-refer for emergency food over the phone and if eligible an e-voucher will be produced. The customer will

be given voucher number and directed to the next available Foodbank open.

St Andrew’s Foodbank – 0151 226 3406

Centres and opening times are subject to change, keep checking: and

Liverpool 6 Centre – 99 Queens Road, L6 2NF. Become a member for £1 and buy items on a sticker system. Follow them on Facebook:

Everyone’s Aigburth Foodclub - 361 Aigburth Road, L17 0BP. Weekly memberships from £3.50 and you can collect 10 items of your choice. For further information visit

Walton Vale Community Shop - 105 Walton Vale L94SR. The Walton Vale Community Shop is open to all residents living in Walton and allows each household to choose 10 items of shopping for a weekly membership fee of £3.50. Follow them of Facebook:

The Joseph Lappin Centre - 42 Mill Ln, Old Swan, L13 5TF. If you are unemployed, retired with pension credits, low wage/zero hours contracts, disabled or vulnerable you can choose 10 items for £3.50. Follow them on Twitter:

HOPE Pantry - 15 Heathcote Road, Walton, L4 6XB. Pantry offers 10 items for £3.50 per week, 15 items for £5.00 per week, with a membership form available to be completed on the day. Visit

Christ Church South Pantry - Linnet Lane, L17 3BE. Weekly memberships from £3.50 and you can collect around £15 worth of groceries. Visit:

ASDA Volunteer Shopping Card:
Asda has launched a dedicated volunteer shopping card, to help meet the shopping needs of those who are self-isolating due to Covid-19. The card provides a contactless, safe and secure way to allow others to shop for them.

It comes in the form of an e-gift card, with a barcode that can be scanned for payments. It can be downloaded and presented on a phone screen or be printed on A4 paper and scanned by a member of checkout staff. Find out more and buy here.

Sainsbury's Volunteer Shopping Card:
Sainsbury’s has launched Volunteer Shopping Cards – enabling others to shop on behalf of the elderly, disabled and vulnerable among other customers who can’t shop for themselves.

The Volunteer Shopping Cards can be purchased online: enabling friends and helpers to shop on behalf of the elderly, disabled and vulnerable together with other customers who may not be able to shop for themselves.

Feeding Liverpool
This interactive resource shows food pantries, community markets and community shops in Liverpool city – these are affordable food initiatives using surplus food, typically through a membership model.

Torus Foundation

Our charitable arm, Torus Foundation is here for you online or over the phone. They’re working with a huge number of partner organisations to give you help and support with:

  • Employment Advice: If you’ve come out of work, our advisors have details of all the latest vacancies in your area, to help you get back in. They’ll also help with CVs, interview techniques and more. Just get in touch.
  • Staying Connected: Need help to make video calls or order groceries online? We can help. Our digital team can take you through the basics by phone, email or Skype.
  • Staying Healthy at Home: Your health and wellbeing are so important during this time. If you feel completely isolated and in need of support let us know and we will try and point you in the right direction.
  • Budgeting Support: If you’re worried about money, get in touch. Our financial team can offer support with managing your budget, applying for Universal Credit, reducing your fuel bills and more.

If you are struggling to pay your rent, please visit our dedicated rents support page.

Contact the Torus Foundation on 0300 123 5809 or email

Twitter: @TorusFoundation

Facebook: /TheTorusFoundation

Domestic abuse

If you are self-isolating due to coronavirus and feel at risk from a partner or family member in the home then support is still available, so don’t suffer in silence.

IN AN EMERGENCY, ALWAYS DIAL 999 - if you are unable to speak always press '55' when prompted to confirm an emergency.

Visit our dedicated Domestic abuse page for more information and support services.

Safe at Home – Advice & Support from Merseyside Police

Merseyside Police have produced information to keep you and your family safe during the pandemic. The leaflet covers; crime, domestic abuse, support services, online safety, avoiding fraudsters & scams and reporting a crime & contacting the police. The leaflet can be downloaded here.

Safeguarding adults during the crisis

During the COVID-19 crisis, it is particularly important to safeguard adults with care and support needs. They may be more vulnerable to abuse and neglect as others may seek to exploit disadvantages due to age, disability, mental or physical impairment or illness.

These groups may be targeted because of several factors. Generally speaking, they may need assistance with some tasks, be less up to speed with technology, more welcoming of new contacts, more trusting and – for many older people – wealthier. There is evidence that social isolation increases the likelihood of abuse. Many older and disabled people spend long periods at home alone, and now as the whole nation is being asked to stay at home the same groups are more likely to be alone rather than in a family group.

At a time of international crisis, those who seek to exploit these vulnerabilities are quick to act. We will all have been warned of new scams offering help and advice on COVID-19 or with financial assistance. Many of us will have concerns for family members who may fall prey to fraudsters.

‘Safeguarding is Everyone’s Business – as Usual’ but particularly at this is time when we must all be extra vigilant and try to pick up any early signs that something isn’t right.

For further information and contacts please visit the Merseyside Safeguarding Adults Board website here: