To protect you and prevent the spread of coronavirus, we will only respond to emergency and urgent repairs until further notice. You can no longer report repairs online. Please phone with emergency or urgent repairs only. Thanks for your patience. Find out more about repairs and Torus services here:
Updated: 22 April 2020
Communities have really come together to look after each other in response to the Coronavirus situation, the page will show you where you can go to get help with support, food and other services.
You can still register someone at risk of coronavirus, even if they didn't receive a letter from the government. Register them today to see if they are eligible for free support from the government with food and collecting medicine: www.gov.uk/coronavirus-extremely-vulnerable
Here is some of the local support available:
Liverpool City Council has working with a number of organisations like Torus Foundation to set up the Liverpool Good Neighbour Scheme to match people with volunteers to help with everyday tasks.
Request help by calling 0151 233 3066 or find out more via their website.
After an amazing 3000+ people registered to volunteer, the Liverpool Good Neighbour scheme is no longer after volunteers.
Keep updated on Liverpool City Council services at: www.liverpool.gov.uk/
There is lots information on your local social media pages. You can find information on local support, community groups and much more.
Keep up to date with all the latest coronavirus breaking news and updates affecting St Helens residents as well as all the latest advice from the government on The Liverpool Echo’s dedicated page: www.facebook.com/groups/CoronavirusNewsMerseyside/
Vouchers have now combined the physical voucher referral system and an e-referral system. A customer can
self-refer for emergency food over the phone and if eligible an e-voucher will be produced. The customer will
be given voucher number and directed to the next available Foodbank open.
St Andrew’s Foodbank – 0151 226 3406
Centres and opening times are subject to change, keep checking:
ASDA Volunteer Shopping Card:
Asda has launched a dedicated volunteer shopping card, to help meet the shopping needs of those who are self-isolating due to Covid-19. The card provides a contactless, safe and secure way to allow others to shop for them.
It comes in the form of an e-gift card, with a barcode that can be scanned for payments. It can be downloaded and presented on a phone screen or be printed on A4 paper and scanned by a member of checkout staff. Find out more and buy here.
Sainsbury's Volunteer Shopping Card:
Sainsbury’s has launched Volunteer Shopping Cards – enabling others to shop on behalf of the elderly, disabled and vulnerable among other customers who can’t shop for themselves.
The Volunteer Shopping Cards can be purchased online: www.sainsburysgiftcard.co.uk enabling friends and helpers to shop on behalf of the elderly, disabled and vulnerable together with other customers who may not be able to shop for themselves.
Our charitable arm, Torus Foundation is here for you online or over the phone. They’re working with a huge number of partner organisations to give you help and support with:
If you are struggling to pay your rent, please visit our dedicated rents support page.
Contact the Torus Foundation on 0300 123 5809 or email email@example.com
If you are self-isolating due to coronavirus and feel at risk from a partner or family member in the home then support is still available, so don’t suffer in silence.
IN AN EMERGENCY, ALWAYS DIAL 999 - if you are unable to speak always press '55' when prompted to confirm an emergency.
Visit our dedicated Domestic abuse page for more information and support services.
Merseyside Police have produced information to keep you and your family safe during the pandemic. The leaflet covers; crime, domestic abuse, support services, online safety, avoiding fraudsters & scams and reporting a crime & contacting the police. The leaflet can be downloaded here. Find out more here.
During the COVID-19 crisis, it is particularly important to safeguard adults with care and support needs. They may be more vulnerable to abuse and neglect as others may seek to exploit disadvantages due to age, disability, mental or physical impairment or illness.
These groups may be targeted because of several factors. Generally speaking, they may need assistance with some tasks, be less up to speed with technology, more welcoming of new contacts, more trusting and – for many older people – wealthier. There is evidence that social isolation increases the likelihood of abuse. Many older and disabled people spend long periods at home alone, and now as the whole nation is being asked to stay at home the same groups are more likely to be alone rather than in a family group.
At a time of international crisis, those who seek to exploit these vulnerabilities are quick to act. We will all have been warned of new scams offering help and advice on COVID-19 or with financial assistance. Many of us will have concerns for family members who may fall prey to fraudsters.
‘Safeguarding is Everyone’s Business – as Usual’ but particularly at this is time when we must all be extra vigilant and try to pick up any early signs that something isn’t right.
For further information and contacts please visit the Merseyside Safeguarding Adults Board website here: www.merseysidesafeguardingadultsboard.co.uk