January 2022

Please be aware that we are currently experiencing a high volume of calls as well as delays on some services due to COVID-19 and our new IT system,
but we’re here for you. Apologies for any inconvenience. Keep updated on our services here.

Find out more

Coronavirus - Help and Support

Updated: 6 October 2021

Coronavirus remains a serious health risk. 
You should stay cautious to help protect yourself and others.

  • Let fresh air in if you meet indoors. Meeting outdoors is safer
  • Wear a face covering in crowded and enclosed spaces where you come into contact with people you do not normally meet
  • Get tested and self-isolate if required. You can get rapid lateral flow tests for free from the NHS website or your local pharmacist. If you have any symptoms of coronavirus, you must self-isolate and arrange a free PCR test on the NHS website or by calling 119.
  • If you haven’t already, get vaccinated. Visit the NHS website or call 119. 

For more guidance, visit the government website: www.gov.uk/coronavirus

Support for those self-isolating

If you are on a low income you may be entitled to a £500 payment.

Visit the government website for details on the criteria and how to claim.

Support for the clinically extremely vulnerable

The shielding programme has now ended in England, but your local authority may still be able to help you with your shopping, finding an emergency foodbank or to improve your mental health.

Visit the Liverpool City Council website for details or call them on 0800 169 3032, Monday to Friday from 8am to 6pm.  

Support in your local area

Torus Foundation have pulled together a list of key organisations providing support, both locally and nationally, to help you cope. View the full list here.

Struggling with money

If you are struggling to pay your rent or need help and advice on money and benefits, visit our dedicated Rent and Money support page.

Foodbanks & help with food

Vouchers have now combined the physical voucher referral system and an e-referral system. A customer can self-refer for emergency food over the phone and if eligible an e-voucher will be produced. The customer will be given voucher number and directed to the next available Foodbank open.

  • St Andrew’s Foodbank – 0151 226 3406
    Centres and opening times are subject to change, keep checking:
    www.northliverpool.foodbank.org.uk/locations and www.southliverpool.foodbank.org.uk/locations
  • Liverpool 6 Centre – 99 Queens Road, L6 2NF. Become a member for £1 and buy items on a sticker system. Follow them on Facebook: https://www.facebook.com/L6centre/
  • Everyone’s Aigburth Foodclub - 361 Aigburth Road, L17 0BP. Weekly memberships from £3.50 and you can collect 10 items of your choice. For further information visit www.everyonesaigburth.co.uk
  • Walton Vale Community Shop - 105 Walton Vale L94SR. The Walton Vale Community Shop is open to all residents living in Walton and allows each household to choose 10 items of shopping for a weekly membership fee of £3.50. Follow them of Facebook: https://www.facebook.com/WaltonValeShop/.
  • The Joseph Lappin Centre - 42 Mill Ln, Old Swan, L13 5TF. If you are unemployed, retired with pension credits, low wage/zero hours contracts, disabled or vulnerable you can choose 10 items for £3.50. Follow them on Twitter: https://twitter.com/lappincentre
  • HOPE Pantry - 15 Heathcote Road, Walton, L4 6XB. Pantry offers 10 items for £3.50 per week, 15 items for £5.00 per week, with a membership form available to be completed on the day. Visit www.ourhouse-walton.co.uk
  • Christ Church South Pantry - Linnet Lane, L17 3BE. Weekly memberships from £3.50 and you can collect around £15 worth of groceries. Visit: https://www.yourlocalpantry.co.uk/find-a-pantry/christ-church-pantry-toxteth-park/
  • ASDA Volunteer Shopping Card
    Asda has launched a dedicated volunteer shopping card, to help meet the shopping needs of those who are self-isolating due to Covid-19. The card provides a contactless, safe and secure way to allow others to shop for them.
    It comes in the form of an e-gift card, with a barcode that can be scanned for payments. It can be downloaded and presented on a phone screen or be printed on A4 paper and scanned by a member of checkout staff. Find out more and buy here.
  • Sainsbury's Volunteer Shopping Card
    Sainsbury’s has launched Volunteer Shopping Cards – enabling others to shop on behalf of the elderly, disabled and vulnerable among other customers who can’t shop for themselves.
    The Volunteer Shopping Cards can be purchased online: www.sainsburysgiftcard.co.uk enabling friends and helpers to shop on behalf of the elderly, disabled and vulnerable together with other customers who may not be able to shop for themselves.
  • Feeding Liverpool
    This interactive resource shows food pantries, community markets and community shops in Liverpool city – these are affordable food initiatives using surplus food, typically through a membership model.

Torus Foundation

Our charitable arm, Torus Foundation is here for you online or over the phone. They’re working with a huge number of partner organisations to give you help and support with:

  • Employment Advice: If you’ve come out of work, our advisors have details of all the latest vacancies in your area, to help you get back in. They’ll also help with CVs, interview techniques and more. Just get in touch.
  • Staying Connected: Need help to make video calls or order groceries online? We can help. Our digital team can take you through the basics by phone, email or Skype.
  • Staying Healthy at Home: Your health and wellbeing are so important during this time. If you feel completely isolated and in need of support let us know and we will try and point you in the right direction.
  • Budgeting Support: If you’re worried about money, get in touch. Our financial team can offer support with managing your budget, applying for Universal Credit, reducing your fuel bills and more.

If you are struggling to pay your rent, please visit our dedicated rents support page.

Contact the Torus Foundation on 0300 123 5809 or email info@torusfoundation.org.uk

Twitter: @TorusFoundation

Facebook: /TheTorusFoundation

Domestic abuse

If you feel at risk from a partner or family member in the home then support is available, so don’t suffer in silence.

IN AN EMERGENCY, ALWAYS DIAL 999 - if you are unable to speak always press '55' when prompted to confirm an emergency.

Visit our dedicated Domestic abuse page for more information and support services.

Protecting vulnerable adults and children during the crisis

If you think a friend, family member or neighbour is being taken advantage of, is struggling to look after themselves or is being abused – emotionally, physically, sexually or financially – please say something.

If you’re worried about an adult living in Merseyside, please contact Merseyside Safeguarding Adults Board: https://www.merseysidesafeguardingadultsboard.co.uk/

If you have concerns about a child or young person, please contact Liverpool's Careline Children's Service: 0151 233 3700 (phone line open 24/7)