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Updating your Universal Credit journal

Remember to update your Universal Credit online journal with your new housing costs for 2021/2022

If you don’t act you could be losing out on benefit you are entitled to or end up in rent arrears!

Don't forget, if you're claiming Universal Credit to update your online journal with your new rent costs for 2021/2022, which comes into place from the 5 April 2021.

Torus are not able to update Universal Credit about the changes to your rent, so it is important that you let them know to avoid being under or overpaid.  

You should not do this until after the rent change date, 5 April 2021, but it must be done before the end of  your “Monthly Assessment Period” in which the rent change occurred.

Universal Credit will only backdate a change for one month. Failure to update your journal with your new housing costs will mean that your assessment does not include the full amount due for your rent. Which could lead to you having to pay any shortfall and rent arrears on your account.

Torus are not able to update Universal Credit about the changes to your rent, so it is important that you let them know to avoid being under or overpaid.


How to update your UC journal with your new rent costs

You report a change by logging into your on-line UC “journal” account. 

You’ll find information you will need on the rent increase letter that was sent out to you in February.

A new 'Confirm your housing costs' message will be in your “To-do List” on 5 April 2021.

You report a change by logging into your on-line UC “journal” account, sign in at www.universal-credit.service.gov.uk/sign-in and follow these simple steps:

  • Click on your To-Do List
  • Click on the “Confirm your housing costs To-do”.

You will be asked:

  • Has your rent changed? – Select Yes

If you have eligible service charges recorded on your Universal Credit account, you will also be asked:

  • Have your eligible service charges changed? – Select Yes

You will then be asked the following questions:

  • “Did your housing costs change on 5 April 2021” - Select Yes

You will be shown the amount of rent currently recorded on your account and will be asked the following questions: 

  • “Are you still charged weekly for your rent?” - Select Yes
  • “How much is your new rent?” - Enter your weekly rent amount

If you currently have Service Charges recorded on your Universal Credit housing costs the amount you currently have recorded will be displayed and you will also be asked:

  • “Are you still charged weekly for your service charges?” - Select Yes
  • “How much are your new eligible service charges?” - Enter weekly eligible service charge amounts

Once you have answered these questions you will see a summary of your answers. If you have made any mistakes you can change your answers.

If you are happy with the information you have provided press confirm to complete the To-Do.

We've also created a website step-by-step guide showing you what to do and where to click (pdf).


Need help getting online?

If you are struggling to get online or would like to improve your digital skills contact the Torus Foundation on 0300 123 5809, using the online form (on the contact page) or emailing info@torusfoundation.org.uk.

 

Struggling to pay your rent?

We know these are still uncertain and worrying times, but we want you to know that we are here to help and always encourage you to tell us straight away if you are experiencing problems paying your rent.

We can agree affordable repayment plans and provide specialist advice on claiming benefits, maximising income and managing debt through our Rent Team. So, please get in touch.

Call 0800 678 1894

Email: Incomeservices@torus.co.uk

Need to check your rent balance? Text ‘BALANCE’ to 07538 450 450

Find out more about paying your rent help & support.