The decisions we make as a business have an impact on you as a customer, so it’s only right that you should have a say in what we do. That’s why we’ve signed up to a national charter designed to give tenants greater involvement and influence over our services and activities.
Torus Tenant Voice is a set of guidelines that will shape the way we:
Because it’s important we get these guidelines right, we recently asked for your feedback. The consultation has now closed and we will update you with the outcome soon.
You can still read a draft of the Tenant Voice Strategy here.
The consultation on the draft Tenant Voice Strategy is now complete. Thanks to everyone who took part.