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Struggling to pay your rent?


Paying via an LMH online account

You can pay direct via your LMH Online Account.

Not registered?

Sign up now for an LMH Online Account. You can access to your rent account, repair history, to update your personal details and more.

If you are a new user you will need a valid email address and your tenancy number, which can be found on your rent statement (usually the first 6 numbers of your rent account).

Get your Rent Balance by text

It’s easy to get the latest balance on your rent account using our Text service. 

  1. Text the words ‘bal’ or ‘balance’ to 07538 450 450.
  2. You will receive an automatic response showing your balance at the close of business on the previous day.

Remember, if you would like to use this service it’s important that we have your up-to-date mobile phone number.

Contact us today to update your details.


Paying over the Telephone

You can make a credit or debit card payment 24 hours a day, 7 days a week on 0800 678 1894.

Using our automated system will take you through to Allpay, where you will be charged at 7 pence per minute for your call plus your phone company’s access charge.


Paying by Debit or Credit Card

Pay by debit or credit card, without  logging into your tenant account, through the Santander secure payment link.

Rent card with 9 digit rent account number highlighted

In order to make a payment you will need your 9 digit rent account number, which you can find at the bottom right hand side of your Rent Payment Card or your Rent Statement. If you are having difficulty finding the number call LMH Connect on 0800 678 1894.

If this is the first time you have paid online, you will have to register with Santander before you can make a payment.

Pay by Direct Debit

A Direct Debit is a payment that can be set up on any date or frequency and taken automatically from your bank account. 

Call 0800 678 1894 to set up a Direct Debit or visit your nearest LMH Office.  If you pay by Direct Debit for 6 consecutive months you will be automatically entered into a quarterly prize draw where you can win up to £1,000.


Paying via the LMH Mobile App

You can download the LMH App from Google Play store for android or smart phones and Apple iTunes App Store for Apple devices. 

Once registered you will be able to make a payment.

Pay by Text

What you need:

A UK registered mobile phone; an LMH rent payment card containing your rent reference numbers and a current Bank debit card.

How to pay by text:

Step 1:

Register online

(This registration of your phone number, 16 Digit Debit Card Number and Rent Account number is only required once.)

Step 2:

Once registered each time you wish to pay your rent simply send a text to 81025 with the following details:

"Pay rent"

"payment value"

"your text password" (the last four digits of your Bank debit card No.)

Example: Pay Rent 50.00 1234

Step 3:

You will receive a text confirming payment of the requested amount.

You will be charged by your telephone provider for the cost of the text. 

If you have any questions please call LMH Connect on 0800 678 1894.

Pay using your Rent Card

There is no payment charge and you can use your rent card to pay your rent at any Post Office branch or any Payzone outlet - look for the Payzone logo. Go to to find your nearest Payzone.

Payzone logo

If you need to order a new rent card please call 0800 678 1894.

Struggling to pay your rent?

If you are struggling to pay your rent you should contact us immediately on 0800 678 1894 and speak to your Rent Officer who can offer advice and support.

Find out who your Rent Officer is on our interactive map.

You can find more information and support on our Money Advice pages.