COVID-19 (2021)

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Flood Risk

In the event of a flood we will work with partners to respond to reports of a flood which affects your home.

Where necessary we will assist with rehousing in the event of a serious flood in your home.


What do we need to do?

In the event of a flood we will work with partners to respond to reports of a flood which affects your home.

Where necessary we will assist with rehousing in the event of a serious flood in your home.


What do I need to do?

Check if your property is at risk of flooding, visit www.gov.uk/check-flood-risk 

Sign up for Flood warnings.  You can do this on the environment agency website to receive alerts by email, text or phone.   

If you are about to be flooded:

  • Check the National Flood Forum or speak to a Floodline adviser to find out how to stay safe during a flood.  Floodline Telephone: 0345 988 1188 24-hour service (call charges apply)
  • Contact your local Council for advice on where to obtain sandbags.
  • If you need to travel check flood warnings and travel advice.


Keep your property safe from flooding

If your property is flooded and you need to evacuate, or if you are instructed by the council or emergency services to leave your property, please do so. If you are concerned about your property flooding, there are a number of steps you can take. You can:

  • Familiarise yourself with the isolation points for water, gas and electricity for your property
  • Contact the council on if you are concerned that your property will be flooded, they can provide sandbags and advise on how to protect your property.


If your property is at immediate risk of flooding, or is breached

You should also ensure that if there is an immediate risk of your house becoming flooded, you:

  • Speak to your home insurer about arrangements if you need to leave your property – your insurers should be able to provide advice, support and guidance if you need to leave your home
  • Take valuable items upstairs, including electrical items, medicine, important documents etc.
  • Disconnect any other electrical items
  • If you are able to, raise any furniture or move it upstairs
  • Bring caged outdoor pets inside, and move all pets with food, water, bedding and litter trays upstairs

If your home is breached by water, contact us on 0800 678 1894 for support and discuss rehousing.

Sandbags are distributed by the local authority.


Stay COVID-secure

If you need to leave your property to seek shelter with friends and family, you should follow the COVID-secure basics of trying to keep your distance, washing your hands and wear a face covering where necessary. If possible, stay in separate rooms and minimise the use of communal areas, wiping down after each other any commonly touched items, such as door handles and toilet flushers. Ensure that you have as much ventilation as possible.  

Please note that only people in properties that have been breached or are at significant risk of being breached, should consider staying with other households. Please also avoid staying with people who may have coronavirus symptoms, are self-isolating, who are high risk or are clinically extremely vulnerable.  
 

What to do after a flood

Find out more about what to do if you’re affected by flooding, here.

You can also get more advice on the Gov.uk website.


Protect yourself form future flooding

  • Consider creating a personal flood plan - a template is available on the environment agency website.  The personal flood plan includes a list of things you should do (like moving sentimental items to safety) and provides space for you to note down important contact details such as your utility companies and insurance.
  • Get advice from the National Flood Forum on how to protect your property 
  • Get home insurance to cover your belongings in the event of a flood.  You can get advice on this from the National Flood Forum.


Useful websites


Contacts

Floodline Telephone: 0345 988 1188 24-hour service (call charges apply)