COVID-19 (2021)

We are still experiencing a high demand so might not respond as quickly as you're used to. Keep updated on our services during Covid and lockdown here. Thanks for your patience.

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Gas Servicing

Gas Servicing

Coronavirus - Your Vital Gas Safety Check

Updated: 21 September 2020

Gas servicing is a legal requirement and continues as normal

We know this is still a worrying time but your safety is our top priority. Throughout the pandemic, through lockdown and now with local lockdowns, we’re all spending more time at home so it’s essential that your gas appliances are working safely and you’re not at risk.

Your gas service is important - it is vital to that we continue these checks to keep you, your family, your neighbours and community safe.

There is a legal requirement for us to complete essential safety checks at your home such as gas servicing – the Government has made it very clear that this has not changed due to Coronavirus, even if you were shielding or on the vulnerable list.

If you have a gas check scheduled, in addition to your appointment letter we will be in contact with you prior to an engineer arriving to check that it’s safe for us to come out and you’re happy for us to proceed.

If your gas safety check is due, we will continue to contact you and arrange these checks.

  • Your safety is a priority and we will complete the appointment as quickly as possible.
  • •Our gas engineers will follow full Safe Systems of Work protocols, practicing social distancing and increased hygiene protection in line with Public Health England Guidelines.
  • You do not need to be in the room while they complete the inspection, so apart from allowing access you will not need to come in contact with the operative.
  • We will only go into the rooms we need to carry out the work and will minimise any disturbance, leaving your home clean and tidy, including sanitising any surfaces touched.

Refusing access

If you refuse access: 

  • we will make a note, and rearrange your safety check based on your specific isolation criteria.
  • you will continue to receive letters and contact about your gas safety check, because we must follow important gas safety procedures.

If you refuse access you will continue to receive letters and contact about your gas safety check, because we must follow important gas safety procedures.

Remember, carbon monoxide kills. If you can let us in, please do. However, if you have any concerns, wish to change your gas appointment or have any questions please get in touch:

If you are having problems with your gas boiler please check out our video below on how to reset your boiler.


Gas Servicing

By law we must service your gas appliances every year and you must let us into your home to do this (Even if you don't use gas at present).

We will notify you by letter of a gas service appointment.

If you fail to give our engineers access to your home, we will follow a legal process to gain entry and charge you for legal costs and you could also be fined up to £1000.

If you smell gas or fumes, turn off the gas at the meter, open windows, put out naked flames, don't use electrical switches and call us straight away on 0800 678 1894.

Alternatively call the Gas Emergency free-phone number on 0800 111 999.

Arrange a Gas Safety Check