January 2022

Please be aware that we are currently experiencing a high volume of calls as well as delays on some services due to COVID-19 and our new IT system,
but we’re here for you. Apologies for any inconvenience. Keep updated on our services here.

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Gas Servicing

Gas Servicing

Coronavirus - Your Vital Gas Safety Check

Updated: 19 July 2021

Gas servicing is a legal requirement and continues as normal.

The legal requirement to allow access for your annual gas safety check did not change throughout the pandemic and it is important that you allow access for your annual gas safety check, as continue refusal is a breach of your tenancy and could result in legal procedures, fines or even the loss of your home.

To put your mind at rest, if you or anyone in your home is self-isolating, we won’t complete any safety checks until the isolation period is over as per government guidelines.

To reassure you, these will be done as quickly as possible and the contractor, HMS will continue to follow all Safe Systems of Work and best practice guidance in customers' homes, such as maintaining social distancing, where possible, and good levels of hand hygiene.

If you have a gas check scheduled, in addition to your appointment letter we will be in contact with you prior to an engineer arriving to check that it’s safe for us to come out and you’re happy for us to proceed.

If your gas safety check is due, we will continue to contact you and arrange these checks.

  • Your safety is a priority and we will complete the appointment as quickly as possible.
  • Our gas engineers will follow full Safe Systems of Work protocols, practicing social distancing and increased hygiene protection in line with Public Health England Guidelines.
  • You do not need to be in the room while they complete the inspection, so apart from allowing access you will not need to come in contact with the operative.
  • We will only go into the rooms we need to carry out the work and will minimise any disturbance, leaving your home clean and tidy, including sanitising any surfaces touched.

Refusing access

If you refuse access: 

  • we will make a note and rearrange your safety check if it is due to an isolation period. However, if you are not in isolation / have covid access must be given. 
  • you will continue to receive letters and contact about your gas safety check, because we must follow important gas safety procedures.

Remember, carbon monoxide kills. If you can let us in, please do. However, if you have any concerns, wish to change your gas appointment or have any questions please get in touch:

If you are having problems with your gas boiler please check out our video below on how to reset your boiler.

Gas Servicing

By law we must service your gas appliances every year and you must let us into your home to do this (Even if you don't use gas at present).

We will notify you by letter of a gas service appointment.

If you fail to give our engineers access to your home, we will follow a legal process to gain entry and charge you for legal costs and you could also be fined up to £1000.

If you smell gas or fumes, turn off the gas at the meter, open windows, put out naked flames, don't use electrical switches and call us straight away on 0800 678 1894.

Alternatively call the Gas Emergency free-phone number on 0800 111 999.

Arrange a Gas Safety Check