We are still experiencing a high demand so might not respond as quickly as you're used to. Keep updated on our services during Covid and lockdown here. Thanks for your patience.
We want our tenants to live independently in their homes for as long as possible. Some tenants might be finding it difficult to manage their homes for a number of different reasons. If you feel that you are struggling to get by and need additional support please call us on 0800 678 1894.
We can provide aids and adaptations to help our disabled and older tenants manage in their homes.
This can range from minor adaptations such as grab rails or flashing doorbells to more major adaptations such as stair lifts, walk in showers or ramps.
For major adaptations, you will need to be assessed by an Occupational Therapist (OT). You can contact Careline on 0151 233 3800 to arrange an assessment.
When an assessment has been made, the OT will send their recommendations for your home to us. For minor adaptations, you do not need to be assessed by an OT.
Take a look at our Aids and Adaptations Leaflet for more information or call us on 0800 678 1894.
We can offer our more vulnerable tenants a personal home assistance alarms.
The alarm is worn on your person, so you can call for help in an emergency at any time, day or night. It connects to and uses your own telephone to ensure someone responds in an emergency.
This gives you and your family reassurance that help is there for you if need it.
The alarms cost £25 for installation and then £1.49 a week.
For more details take a look at our Personal Home Assistance Alarm (Previously Community Safety Alarms) leaflet below or call us on 0800 678 1894.