January 2022

Please be aware that we are currently experiencing a high volume of calls as well as delays on some services due to COVID-19 and our new IT system,
but we’re here for you. Apologies for any inconvenience. Keep updated on our services here.

Find out more




As a Leaseholder you will have bought the lease to live in your home for a number of years details of which are in your Lease. Leaseholders have usually purchased the lease on an apartment but will not own the land surrounding their home or the building it is in.

The service charge paid by leaseholders covers their contribution to the upkeep costs of communal areas, the structure of the building, and other specific services. As a Leaseholder you will not be charged for, or entitled to, general housing management services (such as responsive repairs to your home).

We will consult all Leaseholders who pay a service charge on all aspects of the delivery of the services that affect their home and community. We encourage Leaseholders to take an active role in monitoring the standards of service received.

To speak to our Leaseholder Team call 0800 678 1894

or E-mail: leaseholderteam@torus.co.uk

Leaseholder Insurance

Leaseholders are required as a condition of the lease to have buildings insurance with us. View the full summary of the Leaseholder Insurance Cover for more information.

If you are not sure of your rights as a leaseholder the Leasehold Advisory Service (LEASE) can help you. If you cannot find the answer to your question on their website at www.lease-advice.org you can call one of their trained specialist lawyers on 020 7374 5380 for FREE legal advice. The service is government funded and completely free to you.

Leaseholders Information

  1. Introduction 
  2. The Lease 
  3. Living in flats and maisonettes
  4. Service charges
  5. Repairs
  6. Home improvements 
  7. Selling your Leasehold home 
  8. Additional services 
  9. Useful contacts 
  10. Administration fees 
  11. Leaseholders FAQ's