Pay your Rent

Paying via an LMH online account

You can pay direct via the LMH online My Account service.

Not registered

Sign up now for an LMH Online Account. You can access to your rent account, repair history, to update your personal details and more.

If you are a new user you will need a valid email address and your tenancy number, which can be found on your rent statement (usually the first 6 numbers of your rent account).

Paying by Debit or Credit Card

Pay by debit or credit card, without logging into your tenant account, through the LMH secure payment site.

LMH Secure Payment

In order to make a payment you will need the first 6 digits of your 9 digit rent account number, which you can find at the bottom right hand side of your Rent Payment Card or your Rent Statement. If you are having difficulty finding the number call us on 0800 678 1894.

Paying over the Telephone

You can make a credit or debit card payment 24 hours a day, 7 days a week on 0800 678 1894.

If you are an LMH tenant, you will need to enter your tenancy number. This will be 6 digits, starting with a 1,

If you are a Leaseholder, you will need to enter your leasehold number. This will be 7 digits, starting with a 7.

Using our automated system will take you through to our secure payment line, where you will be charged at 7 pence per minute for your call plus your phone company's access charge.

Pay by Direct Debit

A Direct Debit is a payment that can be set up on any date or frequency and taken automatically from your bank account.

Call 0800 678 1894 to set up a Direct Debit or visit your nearest Torus Office and you could be entered into a prize draw to win up to £1,000! Find out more here.

Pay using your Rent Card

There is no payment charge and you can use your rent card to pay your rent at any Post Office branch or any Payzone outlet - look for the Payzone logo. Go to to find your nearest Payzone.

If you need to order a new rent card please call 0800 678 1894.

Pay by Text

What you need:

A UK registered mobile phone; a rent payment card containing your rent reference numbers and a current Bank debit card.

How to pay by text:

Step 1:

  • Register online 
  • (This registration of your phone number, 16 Digit Debit Card Number and Rent Account number is only required once.)

Step 2:

  • Once registered each time you wish to pay your rent simply send a text to 81025 with the following details:
  • "Pay rent"
  • "payment value"
  • "your text password" (the last four digits of your Bank debit card No.
  • Example: Pay Rent 50.00 1234

Step 3:

  • You will receive a text confirming payment of the requested amount.
  • You will be charged by your telephone provider for the cost of the text.
  • If you have any questions please call us on 0800 678 1894.

Get your rent balance by text

It’s easy to get the latest balance on your rent account using our Text service. 

  1. Text the words ‘bal’ or ‘balance’ to 07538 450 450.
  2. You will receive an automatic response showing your balance at the close of business on the previous day.

Remember, if you would like to use this service it’s important that we have your up-to-date mobile phone number.

Contact us today to update your details.

Struggling to pay your rent

If you are struggling to pay your rent you should contact us immediately on 0800 678 1894 and speak to your Rent Officer who can offer advice and support.

Find out who your Rent Officer is on our interactive map.

You can find more information and support on the Torus Foundation website.