Reporting a Repair

You can report a repair online using the LMH My Account service. 

Not registered?

Sign up now for access to your rent account, repair history, to update your personal details and much more.

You can also report a repair by calling us on 0800 678 1894.



When can I report a repair

You can report a repair 8am to 6pm Monday to Friday or 24 hours a day, 7 days a week through My Account

Emergency repairs can be reported 24 Hours a day, 7 days a week by calling 0800 678 1894.

Appointment Times

Monday to Friday:

  • Mornings
  • Afternoons
  • Between 10am and 2pm
  • Early evening between 5pm and 7pm 

Saturdays:

  • Between 8am and 4pm

Specific appointment times are not offered for emergency repairs.



Responding to Your Repair Request

All repairs are categorised as:

Emergency Repairs

We will make safe any emergency repairs within 2 hours and will aim to complete the job within 24 hours.

These are repairs that affect the safety or basic security of your home or could affect the health of your household or visitors (these include gas leaks, uncontrollable water leaks and serious electrical faults).

By Arrangement

We will aim to complete all routine repairs within 20 calendar days.

These are repairs that can wait without causing you major inconvenience such as a leaking gutter.

Planned Repairs

We will aim to complete all planned repairs within 3 months of you reporting them or they may be added to planned or cyclical improvement works and completed within a reasonable timescale.

These are complex repairs such as structural works.

Please check out our Responsive Repairs Maintenance Policy below for more information and to find out your responsibilities for repairs and maintenance.