Reporting a Repair
Report Online

The best way to report a repair is online using the LMH My Account service. Log on to report a repair from your own home, 24 hours a day, 7 days a week.

Report now

Not registered?

Sign up now for access to your rent account, repair history, to update your personal details and much more.
You will need your tenancy number to register with My Account and there is also a step by step video on the link above.

Emergency repairs can be reported 24 Hours a day, 7 days a week by calling 0800 678 1894.

When can I report a repair?

If you don't use the My Account option, which is available 24 hours a day, you can report a repair 8am to 6pm Monday to Friday via 0800 678 1894.

Appointment Times

There are a variety of appointment times options available Monday - Saturday but please note specific appointment times will be not offered for emergency repairs.


Responding to your Repair Request

All repairs are categorised as:

Emergency Repairs

We will make safe any emergency repairs within 2 hours and will aim to complete the job within 24 hours.

These are repairs that affect the safety or basic security of your home or could affect the health of your household or visitors (these include gas leaks, uncontrollable water leaks and serious electrical faults).

By Arrangement

We will aim to complete all routine repairs within 20 calendar days.

These are repairs that can wait without causing you major inconvenience such as a leaking gutter.