January 2022

Please be aware that we are currently experiencing a high volume of calls as well as delays on some services due to COVID-19 and our new IT system,
but we’re here for you. Apologies for any inconvenience. Keep updated on our services here.

Find out more

Staff and Contractor Visits

Staff and Contractor Visits

We recognise the importance of ensuring all our customers are assured about allowing our staff and authorised contractors into their home.

We can advise that all our staff carry visible identification badges containing photograph ID and their name and have been trained and are required to highlight this information to the customer when calling as part of the introductory greeting.

Our contractors are also provided with appropriate letters of authority confirming their purpose for their visit.

If there is any doubt or concern over the caller, please do not let them into your home and contact us with the caller’s details and we will undertake to verify the visitors credentials.