Due to an extremely high level of calls to our 0800 number you may have trouble getting through. If not an emergency, please email info@torus.co.uk, use your online account or possibly call another day. Apologies for any inconvenience.

COVID-19 (2021)

Keep updated on services here. Thank you.

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Staff and Contractor Visits

Staff and Contractor Visits

We recognise the importance of ensuring all our customers are assured about allowing our staff and authorised contractors into their home.

We can advise that all our staff carry visible identification badges containing photograph ID and their name and have been trained and are required to highlight this information to the customer when calling as part of the introductory greeting.

Our contractors are also provided with appropriate letters of authority confirming their purpose for their visit.

If there is any doubt or concern over the caller, please do not let them into your home and contact us with the caller’s details and we will undertake to verify the visitors credentials.