Due to an extremely high level of calls to our 0800 number you may have trouble getting through. If not an emergency, please email info@torus.co.uk, use your online account or possibly call another day. Apologies for any inconvenience.

COVID-19 (2021)

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Your Home, Your Safety: Tenant Safety Guide

Every tenant and resident has the right to a decent and safe home and the ‘Your Home, Your Safety’ guide explains the steps we take to keep you, your family, neighbours and your home safe.

The guide was developed with involved customers and outlines safety information, the responsibility of both Torus and that of the tenant and covers, gas, fire, electrical, asbestos, water, lifts, communal areas and seasonal safety.

Working together we all have a responsibility to keep everyone safe.

Download your copy of ‘Your Home, Your Safety’(pdf).