January 2022

Please be aware that we are currently experiencing a high volume of calls as well as delays on some services due to COVID-19 and our new IT system,
but we’re here for you. Apologies for any inconvenience. Keep updated on our services here.

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Your Neighbourhood Officers

Updated: 19 August 2021

Our Neighbourhood Team is key to ensuring a high quality front line service for our tenants, residents and partners.

They are a proactive team responsible for managing the sustainability of our estates and building safe, strong communities where people want to live.

They will strive to build a strong and healthy relationship with you so we can be there for you when you need us, helping us achieve a ‘right first time’ resolution.

Within our Neighbourhood Team we have 12 Neighbourhood Officers each with a specific patch in the Liverpool City Region. They are your first point of contact for everyday queries about your home and your community.

Our dedicated Neighbourhood Officers deal with a whole range of issues such as:

  • Delivering a high quality estate based housing and tenancy management service to a dedicated stock profile
  • Accompanied viewings
  • No access visits
  • Tenancy audits & property inspections
  • Estate inspections & impact days
  • Multi agency work

We also have a dedicated Tenancy Officer and a Trainee Tenancy Officer who deal with a whole range of issues such as:

  • Mutual exchange applications
  • Tenancy change requests
  • Tenant permission requests
  • Landlord references
  • Benefit overpayments

Liverpool North

Anfield, Clubmoor
Samantha Bibby
Cherryfield, County, Clubmoor, Fazakerley, Formby, Kirkby, Maghull, Norris Green, Northwood, Warbreck
Pauline Stewart
Clare Talbot
Kirkdale, Everton
Benadette Cullen
Kirkdale, Everton
Andrew Dillon
Kirkdale, Everton
Gemma Rudge

Tenancy Officer: Julie Kordzinski

Please note: Some larger areas e.g. Clubmoor are split between a number of officers.

Liverpool South

Central, Princess Park, Mossley Hill, St Michaels
Caroline Tubb
Allerton & Hunts Cross, Old Swan, Woolton
Claire Jagne
Wavertree, Cressington, Speke/Garston, Childwall
Dave Hale
Riverside, Church, Wirral
Eoin Rudd
Yew Tree, Knotty Ash, Belle Vale, West Derby, Roby (Huyton)
Nicky Highton
Greenbank, Kensington & Fairfield, Picton, Tuebrook & Stoneycroft
Phil Campbell

Tenancy Officer: Julie Kordzinski

Contacting your Neighbourhood Officer

Please contact your Neighbourhood Officer via the Torus Customer Hub: